Citi Security and Investigative Services… at Citibank · Charlotte

The Citi Security and Investigative Services (CSIS) Senior Investigator is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• A role in our investigations function means you will have the opportunity to work with a group of individuals whose collective mission is to investigate wrongdoing against our firm
• Conduct professional and independent investigations in order to identify fraud, recover lost or stolen assets, identify underlying control failures and root causes, enforce the policies of the firm, identify network security incidents and cyber events, and to cause and/or support prosecutions and civil litigation, if appropriate
• Make connections with fellow colleagues that share your diverse background and experiences
• On our team, we relish unique individuals, collaborative teams and inclusive leaders, because they are the engines of new ideas
• With operations around the world and staff from a variety of disciplines, you will benefit from working alongside and learning from the best and the brightest in the Security industry
• As an Investigator, you will be responsible for the coordination and investigation of high level fraud matters and/or network security incidents
• You will draw on a broad range of investigative skills that exist amongst the team and work with business, product, process subject matter experts (SMEs) and functions in order to arrive at the most complete and accurate findings
• This role will utilize your sophisticated expertise in investigative interviewing, fraud identification, loss prevention, network security, cyber enabled fraud, to identify fraud activities, schemes, trends and organized rings that create a risk to our firm, its employees, shareholders, systems, assets and clients
• Manage and work investigative cases referred from internal and external sources utilizing technology and tools
• Provide timely investigative results
• Provide quick, accurate and formulated case decisions and/or conclusions that will reduce losses, protect our customers and safeguard the integrity of our products and reputation
• Gather, research and analyze facts relevant to an investigative case and draw conclusions on said facts
• Ensure proper adherence to investigative standards, case aging protocols and report writing
• Interact with law enforcement and other outside entities regarding loss recovery to include court ordered restitution
• Brief others on an ongoing investigations/investigative projects
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Ability to conduct investigative interviews and recording techniques that tie the facts and evidence together
• Experience investigating case(s) that have impact to the firm
• Understanding of forensic and eDiscovery processes and procedures to include the collection, examination, and analysis of data while preserving integrity and maintaining a strict chain of custody
• Experience representing/testifying in criminal and civil court matters
• Demonstrated report writing that would present the case and evidences gathered in a cohesive and comprehensive manner
• Knowledge of financial products, frauds and trends
• Previous US Intelligence, military, law enforcement, law firm or government service background
• Professional certifications (CPA, CAMS, CFE and CFF)
• Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint for compiling written reports and spreadsheets on an investigation
• Flexibility to work on call off hours/weekends during critical project phases, if necessary
• Experience working with analytics tools or data analysis techniques to support fraud detection and investigative case development
• Familiarity with cryptocurrency or digital currency platforms and the fraud risks associated with digital asset transactions
• Demonstrated experience conducting banking investigations, with specific expertise in wire transfer fraud schemes and financial crime methodologies
• Familiarity with AI tools and a willingness to actively integrate them into day-to-day investigative workflows to improve efficiency and case outcomes

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Corporate Services

Job Family:

Investigations

Time Type:

Full time

Primary Location:

NC-CHARLOTTE (BALLANTYNE)

Primary Location Full Time Salary Range:

$81,600.00 - $122,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Jul 08, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.