Agency and Trust Officer - CIUDAD DE MEXICO at Citi in Mexico City, MX

As an Agency and Trust Officer, you will manage contractual obligations across more than 900 client agreements spanning Mexico, Panama, Colombia, Peru, Brazil, Argentina and Puerto Rico. Sitting within the Issuer Services Operations LATAM Hub, this role combines hands-on execution of complex fiduciary processes with the development of verification and control skills. You will interpret client contracts, process transactions against strict deadlines, and build toward a checking capability that safeguards accuracy and compliance across the portfolio.

Responsibilities

• Read and interpret client contracts across portfolios such as project finance, capital markets, pension funds, escrow and admin agency arrangements.
• Input and update operational activities in the Issuer Services Workstation platform in line with transactional checklists.
• Execute day-to-day activities against client contractual obligations and track deadlines using the core system.
• Calculate and process collateral obligations, including waterfall applications and client notifications.
• Issue commission collection letters to clients in line with agreed contract terms and frequency.
• Process fund disbursements and verify client instructions against contract terms before execution.
• Maintain daily control logs to confirm instructions have been completed accurately and on time.
• Support deal implementation and termination activities for agency and trust products across Latin America, and begin reviewing junior colleagues' work to build toward a verification role.

Required Qualifications & Skills

• Bachelor's degree in economics, finance, business administration or accounting.
• 2 to 5 years of experience in financial services, with a background executing operational activities in fiduciary services, agency and trust, or a similar control environment.
• Experience working in a role that required strict adherence to financial controls and regulatory requirements.
• Fluency in Spanish and proficiency in English.
• Advanced skills in Microsoft Word, Excel and PowerPoint, with the ability to work across multiple systems at once.
• Clear, concise written and verbal communication skills.
• Flexibility to work holidays and across time zones to support clients in Latin America, and to be in the office as required.

Beneficial Skills & Qualifications

• Knowledge of Portuguese.
• Familiarity with artificial intelligence concepts and applications.
• Interest in developing into a verification or checking role within fiduciary operations.

What We Offer

Join a team managing a critical client portfolio across Latin America, with the opportunity to build deep expertise in fiduciary operations and regulatory frameworks across multiple markets.

• A hybrid work model with 3 days in the office and 2 days working remotely.
• Exposure to a global organization and the chance to collaborate with colleagues across several countries.
• A structured path to build verification and control expertise alongside day-to-day execution.
• Access to learning and development resources to grow your skills in fiduciary and agency and trust operations.
• Programs supporting financial wellbeing and work-life balance.

Join Citi's Issuer Services team and help safeguard the accuracy and integrity of complex client relationships across Latin America.

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Job Family Group:

Operations - Transaction Services

Job Family:

Securities and Derivatives Processing

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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