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Vice President, Operating Model, Product & Client… at Citco · Changi
Job Description
Vice President, Operating Model, Product & Client Solutions
Location: Changi, Tanah Merah, Singapore
Vice President, Operating Model, Product & Client Solutions
Global | Permanent or 12-month rotational assignment
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Strategic Operations is a dedicated function within Private Assets. It brings transformation delivery, project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design through adoption.
The group will be split across three distinct focus areas, aligned under two individual leaders:
Operating Model, Product & Client Solutions: led by the Operating Model & Product leader, this area will define how services should run end to end, shape scalable products and solutions, support complex client implementations, and ensure client commitments are operationally deliverable.
Data, Reporting & Platform Enablement: led by the Technology, Data & Delivery leader, this area will define Operations requirements for data, reporting and platforms, strengthen data quality and lineage, and carry solutions through testing, deployment and adoption.
Digital Workflow, Automation & AI: also led by the Technology, Data & Delivery leader, this area will identify and deliver workflow, automation and AI opportunities, establish appropriate controls, and measure whether the expected benefits are realised.
The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles may be permanent or approximately 12-month rotational assignments anchored in strategic locations. Rotational colleagues will join from the business, help shape and deliver change, and return to the line with broader project experience.
Your Role
You will deliver operating model and product change from the problem, through testing, to deployment and adoption.
Document current state end to end, identify root causes, and design the target state process.
Build the case for change — quantifying effort, risk and benefit in terms the business recognises.
Write and agree business requirements with IT, the Transformation Office and the relevant focus areas, and support them through build and delivery.
Design, plan and execute testing, including UAT, and manage defect resolution through to sign-off.
Contribute operational input to client pitches, POCs and presentations, and translate client requirements into an operational design that can be built and run.
Support implementation of fund structures, new client setups, complex client transitions and onboarding on our accounting platforms, alongside Client Integration.
Work directly with Operations teams to make sure change is understood, trained out and genuinely adopted.
Assess where a redesign or client solution delivered once can be applied more widely, and document the case.
Produce project documentation, status reporting and ad hoc analysis as required.
About You
You have 8+ years’ experience in private assets accounting or operations, at a fund administrator, fund manager or comparable environment.
Hands-on experience of process improvement, system implementation or project delivery.
Strong technical knowledge of private assets processes — general ledger, capital activity, fee and waterfall calculations, financial statements and investor reporting.
Strong analytical skills, with the ability to interrogate data and evidence a recommendation.
Confident in front of a client, and comfortable explaining operational constraints clearly.
Project management skills with attention to detail and a proven ability to multi-task.
Confident engaging both operational teams and technology partners.
Strong written and verbal communication skills.
Advanced computer skills (Microsoft Excel); familiarity with reporting, workflow or automation tooling an advantage.
Bachelor’s Degree in Accounting, Finance or Economics; professional accounting designation is preferred.
What We Expect of the Strategic Operations Team
Regardless of role or focus area, everyone in Strategic Operations is expected to demonstrate the following:
Deep technical and operational knowledge — genuine depth in how our processes, data and platforms actually work — the detail that only comes from having run the work.
Curiosity — the instinct to ask why a process looks the way it does, to challenge the answer, and to keep asking whether there is a better way.
A transformational mindset — comfortable redesigning end to end rather than patching, and prepared to see change through past go-live to the point where it is genuinely adopted.
Ownership through to adoption — accountability does not end at delivery; success is measured by whether the change sticks in the business.
Commercial and client awareness — an understanding of what we can genuinely run, so that what we commit to a client is deliverable.
Global mindset — working across regions, jurisdictions and time zones, and designing solutions that scale beyond a single desk, client or location.
Ambition to shape Citco’s future — an appetite to help build the operating model we will run for years, and to be measured on whether it works.
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.