Strategy & Planning Analyst at Cisco in Remote

Summary: Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. As a Strategy & Planning Analyst, you will support the Customer Success Strategy, Planning & Operations team in operationalizing strategic priorities, maintaining performance dashboards, and collaborating with cross-functional teams to enhance customer outcomes. Responsibilities: - Assist leadership in operationalizing strategic priorities tied to renewals, adoption, and customer outcomes - Support annual and quarterly planning activities, including gathering inputs, preparing materials, and tracking progress against team goals - Help maintain KPI dashboards, reports, and performance tracking that provide visibility into renewal performance, risk, adoption, and expansion - Partner with analytics and systems teams to support data accuracy and ensure reporting is reliable and accessible - Support the execution of Customer Success initiatives such as account ownership updates, enablement efforts, and process improvements - Help coordinate timelines, track tasks, and assist in keeping stakeholders aligned - Work with teams such as Sales, Product, Finance, and Operations to help coordinate projects and share updates that support Customer Success priorities - Assist in analyzing operational challenges affecting Customer Success - Gather data, summarize findings, and contribute ideas that help improve processes and customer outcomes - Support the rollout of new processes, tools, or programs within the Customer Success organization - Help develop documentation, training materials, and resources that support adoption - Help prepare presentations, updates, and summaries for internal team meetings and leadership reviews - Ensure information is clear, organized, and supported by relevant data - Maintain documentation, track action items, and help ensure initiatives stay organized and on schedule - Contribute to strong operational practices that support team efficiency and visibility Required Qualifications: - 0–2 years of experience in business operations, consulting, analytics, customer success, or a related field (internships included) - Bachelor's degree or equivalent experience required - Familiarity with tools such as Excel, PowerPoint, and CRM platforms like Salesforce - Strong written and verbal communication skills with the ability to present information clearly - Comfortable working with data, dashboards, and metrics to support decision-making - Strong attention to detail with the ability to manage tasks and follow through on deliverables - Ability to work effectively with cross-functional teams - Eagerness to learn and thrive in a fast-paced, team-oriented environment Preferred Qualifications: - Customer Success Platforms - Miro - LucidCharts - Gong - Tableau - Power BI - Looker - Asana - Power Automate Required Skills: Excel, Salesforce, Analytical Skills Important Skills: Customer Success Platforms Nice-to-Have Skills: Miro, LucidCharts, Gong, Tableau, Power BI, Looker, Asana, Power Automate Benefits: Medical, dental and vision insurance, A 401(k) plan with a Cisco matching contribution, Paid parental leave, Short and long-term disability coverage, Basic life insurance, 10 paid holidays per full calendar year, 1 floating holiday for non-exempt employees, 1 paid day off for employee’s birthday, Paid year-end holiday shutdown, 4 paid days off for personal wellness determined by Cisco, 16 days of paid vacation time per full calendar year, Flexible vacation time off program, 80 hours of sick time off provided on hire date and each January 1st thereafter, Up to 80 hours of unused sick time carried forward from one calendar year to the next, Additional paid time away may be requested to deal with critical or emergency issues for family members, Optional 10 paid days per full calendar year to volunteer, Annual bonuses subject to Cisco’s policies