Client Operations Delivery Analyst at Cisco · Kraków

Client Operations Delivery Analyst Location: Krakow, Poland Meet the Team The LicensingEnablement & Adoption team provides licensing training, portal demo and strategic guidance to Cisco customers and partners, with the goal of enabling their self-sufficiency with licensing management. Your Impact This is a high-impact hybrid role that sits at the intersection of Strategic Licensing Enablement and Instructional Design. Youwon'tjust be creating training materials; you will be the bridge between Cisco's complex licensing ecosystem and the people who use it. You will be responsible for the end-to-end learning lifecycle from designing interactive, multimedia content to delivering live, strategic guidance that helps our customers and partners unlock the full value of their Cisco investments. Key Responsibilities: Enablement & Strategic Guidance: Deliver live licensing training, portal demos, and best-practice workshopstointernal teams, partners, and customers. Provide strategic consulting on Smart Account optimization, license migrations, and consolidation to maximize ROI. Assiststakeholders in navigating the Cisco licensing ecosystem to ensure operational efficiency. Work cross-functionally to resolve licensing queries and ensure seamless stakeholder engagements. Content & Learning Design: Develop andmaintainhigh-quality training materials, including documentation, process walkthroughs, and multimedia videos. Design structured courses and assessments to meet diverse learningobjectives. Collaborate with Subject Matter Experts to ensure content accuracy and relevance. Manage the learning content lifecycle, including version control and accessibility standards. Minimum Qualifications Education: Bachelor's degreein any field. Experience:1+ years of experience in instructional design, technical training, or a customer-facing enablement role. Content Creation: Demonstrable ability to build professional-grade training documentation and multimedia content (videos, walkthroughs, FAQs). Communication: Excellent presentation and facilitation skills, with the ability to simplify complex technical concepts for diverse audiences. Analytical Skills: Experience using data or feedback to measure training efficiency and improve learning outcomes. Willingness toworkEMEA and EST timings. Preferred Qualifications Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent practical experience). Cisco Licensing Knowledge: Working knowledge of Ciscolicensingtools and processes (e.g., Smart Accounts, CSSM, Cisco License Central). Instructional Design Tools:Proficiencyin modern e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, or similar). LMS Experience: Hands-on experience managing and administering Learning Management Systems (LMS) to track and report on learner progress. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.