Customer Experience Intern at Cirkul in Tampa, FL

Summary: Cirkul is a rapidly growing company on a mission to transform how beverages are developed, distributed, and enjoyed. As a Customer Experience Intern, you will support customers across various channels to deliver a positive experience and gain hands-on experience in a fast-paced eCommerce environment. Responsibilities: - Respond to customer inquiries and troubleshoot issues quickly and efficiently across email, chat, phone, and occasional social media interactions - Learn and navigate internal systems to manage and resolve customer needs from start to finish - Think critically and creatively to provide solutions that enhance the overall customer experience - Deliver friendly, high-quality service while sharing customer feedback and insights with internal teams - Communicate clearly, professionally, and consistently to build confidence in the brand - Go above and beyond to ensure every interaction leaves a positive, lasting impression Required Qualifications: - Currently pursuing a degree in Communications, Marketing, Business, Public Relations, or a related field - Strong written and verbal communication skills - Comfortable multitasking across multiple channels (phone, email, chat, social) - Detail-oriented with strong organizational and computer skills - Interest in customer experience, eCommerce, or direct-to-consumer brands Required Skills: Customer Experience, eCommerce, Computer Skills, Multitasking Benefits: Generous benefits, 401k match, and PTO (even insurance for your fur babies!), Employee discounts on Cirkul products, New corporate office space with great amenities