Customer Service Representative at Circle K · Store…

Summary: Circle K is a convenience store chain seeking a Customer Service Representative to provide excellent customer service and maintain store cleanliness. The role includes responsibilities such as handling transactions, managing inventory, and ensuring a positive customer experience. Responsibilities: - Provides prompt excellent customer service in a courteous, friendly and attentive manner - Greets customers as they enter the area and thanks customers as they leave - Gives assistance and offers suggestions or recommendations to the customer - Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold - Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc - Reports to work on time and follows the dress and appearance code - Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties: - Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores - Inspects store facilities and equipment for safety, cleanliness, and proper working order - Notifies Store Manager of any equipment failure or maintenance/supply needs - Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries - Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly - Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows - Controls merchandise, cash shortages, and other selling expenses - Assists in maintaining proper inventory levels and shift audits - Keeps accurate cash, sales and inventory control records and accounts for variances - Notifies the Store Manager of any sales, cash or inventory discrepancy - Follows Company and/or brand guidelines for product breakage or spoilage - Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager - Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring - Keeps an accurate record of all shift and timekeeping paperwork - May take inventory of supplies and equipment - Attends job-related meetings (may be required to work irregular hours) - Provides regular and predicable onsite attendance - Performs other duties as assigned by the Store Manager Required Qualifications: - High school diploma or GED preferred - Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools - Ability to work as scheduled including arriving to work on time - Ability to communicate information and ideas so others will understand - Ability to perform essential duties and physical functions described below - Ability to work in the conditions described below - Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors - Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels) - Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups) - Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.) - Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck) - Able to reach overhead for objects - Ability to bend and twist at waist - Ability to communicate orally - Ability to operate a cash register and/or computer keyboard - Ability to stoop, kneel, squat, bend, push, and pull - Ability to work alone - Be exposed to occasional noise - Ability to stand and/or walk for an entire shift - May require climbing a ladder to store and retrieve materials or place and remove signs - Provides prompt excellent customer service in a courteous, friendly and attentive manner - Greets customers as they enter the area and thanks customers as they leave - Gives assistance and offers suggestions or recommendations to the customer - Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold - Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc - Reports to work on time and follows the dress and appearance code - Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties - Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores - Inspects store facilities and equipment for safety, cleanliness, and proper working order - Notifies Store Manager of any equipment failure or maintenance/supply needs - Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries - Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly - Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows - Controls merchandise, cash shortages, and other selling expenses - Assists in maintaining proper inventory levels and shift audits - Keeps accurate cash, sales and inventory control records and accounts for variances - Notifies the Store Manager of any sales, cash or inventory discrepancy - Follows Company and/or brand guidelines for product breakage or spoilage - Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager - Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring - Keeps an accurate record of all shift and timekeeping paperwork - May take inventory of supplies and equipment - Attends job-related meetings (may be required to work irregular hours) - Provides regular and predictable onsite attendance - Performs other duties as assigned by the Store Manager Preferred Qualifications: - Experience in retail sales preferred - Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred Required Skills: Cash Register Operation, Money Handling, Inventory Management, Retail Sales, Arithmetic Operations