Senior Officer, Client Management at Cigna · Kwun Tong

Senior Officer, Client Management
Location: HKGN 348 Kwun Tong Road
Senior Officer, Client Management
Job Description Summary
Supports the delivery of client management activities within the Client Services function. Responsible for providing day-to-day client servicing, supporting account maintenance, and assisting in renewal and growth initiatives. Responds to inquiries, resolves issues, and ensures a high level of client satisfaction. Works closely with Account Managers and internal stakeholders to support client needs and identify opportunities to enhance service delivery. Applies standard processes and professional knowledge to carry out assigned tasks, while developing capabilities within the client management function.
Job Responsibilities
Build and maintain positive working relationships with clients and brokers across an assigned portfolio, supporting service delivery and client satisfaction
Support the end-to-end client servicing and renewal process, including preparing renewal materials, coordinating with internal stakeholders, and assisting in implementation activities
Work closely with Account Managers to understand client needs, monitor account status, and support retention and growth initiatives
Assist in analysing client data and preparing reports to help clients understand utilization trends and make informed benefit decisions
Support client engagements by ensuring timely and high-quality responses to service requests, including escalated claims and billing enquiries
Participate in client meetings and presentations, supporting communication of product offerings and service updates
Identify potential opportunities within existing relationships and collaborate with the Sales team to support cross-sell and upsell initiatives
Coordinate with internal teams (Claims, Operations, Product) to ensure seamless service delivery and resolution of client issues
Contribute to process improvement initiatives to enhance service efficiency and client experience
Support onboarding and implementation of new clients, ensuring a smooth transition into the Client Management team
Assist in handling more complex cases or regional accounts under guidance from senior team members
Job Requirements
Bachelor’s degree with 2+ years of relevant experience in insurance, client servicing, or account support within a group business environment
Strong interpersonal and communication skills, with the ability to work effectively across multiple stakeholders
Basic analytical skills with the ability to interpret data and support reporting
Able to communicate clearly and concisely, both verbally and in writing
Good command of English and Chinese
Proactive, team-oriented, with a positive can-do attitude
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.