Technician V, Lab Management at Ciena in Ottawa, Ontario, Canada

Technician V, Lab Management Location: Ottawa As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. This role contributes to the reliability and effectiveness of Ciena Canada ULC’s lab environments by enabling consistent access to well-maintained, accurately tracked, and operational lab resources. The position plays a key role in supporting internal engineering teams through disciplined lab operations, technical problem-solving, and continuous improvement. How you will make an impact: · Manage lab asset inventories using structured asset tracking systems to ensure accuracy and traceability. · Install, configure, and upgrade lab hardware and systems to meet operational and project needs. · Maintain lab equipment and environments to ensure reliable operation and adherence to cleanliness standards. · Coordinate lab-related facilities activities, including power, cooling, and space utilization. · Deploy and manage software on lab systems, ensuring correct configuration and integration. · Automate routine lab tasks through scripting to improve efficiency and repeatability. · Troubleshoot hardware, software, and network infrastructure issues within the lab environment. The must haves: · Experience: 3+ years of experience in asset tracking and inventory management within a technical lab environment. · Application of hardware installation, configuration, and lab equipment maintenance activities. · Background in maintaining and working with network infrastructures in a lab setting. · Utilization of scripting software to automate operational or maintenance tasks. · Experience executing software deployments and configuration activities on lab systems. · Demonstrated troubleshooting of complex hardware, software, and network-related issues. · Application of facilities-related operational tasks relevant to lab environments. · Application of project management principles to lab initiatives or equipment deployments. · Experience producing technical documentation, procedures, and user guides. · Demonstrated customer-focused interaction with internal stakeholders for lab-related requests. Pay Range: The salary range for this role is: $79, 800 - $127, 600 Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.