Concierge-PT at Ciel Senior Living in Boulder, CO

Description POSITION: Concierge- 2 POSITIONS REPORTS TO: Associate Executive Director FLSA: Hourly-(M-F 5pm-8pm); (Sat-Sun 4pm-8pm) OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive. POSITION SUMMARY: The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community. RESPONSIBILITIES: • Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.  • Responsible for assisting residents, family members, and guests with general requests.  • Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.  • Answers telephones, record and channel information.  • Displays knowledge of the services and programs and other pertinent information regarding the property.  • Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.  • Processing incoming mail. Sort property mail and distribute mail to mailboxes.  • Maintains reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.  • Performs clerical duties for property staff as directed by supervisor.  • As requested, provide assistance in the dining room serving resident meals.  • Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.  • Communicates any observed or suspected resident change of condition to a supervisory immediately.  • Maintains a safe work environment for all staff, residents and guests, following established safety standards. • Encourages teamwork through cooperative interactions with co-workers and other departments.  • Supports a positive and professional image through actions and dress.  • Performs other duties consistent with the position as assigned. Requirements QUALIFICATIONS: • High school diploma or equivalent preferred.  • Able to read, write, and understand the English language, and be able to follow written or oral instructions.  • Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.  • Able to deal professionally with personnel, residents, family members, visitors, and the general public. • Knowledgeable of administrative practices, processes, and guidelines.  • Experience using computer software (Microsoft)  • Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning. PHYSICAL QUALIFICATIONS: • Walk/Stand – must be able to continuously walk and stand.  • Environment Condition – must be able to perform work both inside and outside  • Sit – sit infrequently  • Lift - constantly 0-25 pounds • Carry - constantly 0-25 pounds • Push - constantly 0-25 pounds • Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available  • Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.  • Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less.  • Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.  • Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.  • Sensory Vision – must be able to read clearly with or without corrective lenses  • Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.  • Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.