CIEL HR→
Helpdesk Expert at CIEL HR in Gurugram
ExperiencedOn-siteGurugram
Skills
International Voice ProcessIT HelpdeskSystem AdministrationSystem SupportHelpdeskInternational voiceSystemVoice process
Job Description
Bachelors degree or equivalent technical qualification
Preferred Qualifications ITIL Foundation certification
ServiceNow certification or hands-on experience with ServiceNow modules
Create and update knowledge base articles,FAQs,and support documentation where required
Minimum 5 years of experience in IT Helpdesk,Service Desk,Desktop Support,or Technical Support
Preferred Qualifications ITIL Foundation certification
ServiceNow certification or hands-on experience with ServiceNow modules
Create and update knowledge base articles,FAQs,and support documentation where required
Minimum 5 years of experience in IT Helpdesk,Service Desk,Desktop Support,or Technical Support