Position: Seasonal Coordinator, Hiring Events Team

Reports to: Manager, Hiring Events Team

Department: Seasonal Exchange Programs

Location: Remote within Atlantic, Eastern, and Central US Time Zones

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

The Seasonal Coordinator, Hiring Events Team, facilitates virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam. In this role, the Seasonal Coordinator will oversee many aspects of virtual hiring. This includes reviewing host employer needs for seasonal staff, advertising to prospective participants through CIEE’s network of International Representatives overseas, and scheduling and overseeing event execution. The Seasonal Coordinator will ensure the completion of interview documents prior to virtual events, manage post-event follow-up as necessary, and maintain accurate hiring records in CIEE’s database.

What you’ll do:

• Communicate and collaborate with lateral CIEE teams, host employers, and international representatives via email, telephone, Skype, and Microsoft Teams.
• Orchestrate virtual events: create calendar invitations, send reminders to event participants, and communicate adjustments efficiently.
• Allocate host employer positions, communicate requirements to international representatives, and make shifts as needed.
• Manage enrollments and ensure the completion of interview documents prior to virtual events.
• Provide live technical support to all stakeholders during hiring events.
• Manage post-event reporting and maintain accurate hiring records in CIEE’s database.
• Provide professional and consistent customer service to all stakeholders.
• Conduct interviews of applicants for placement into seasonal positions.
• Other duties as assigned.

What you’ll bring:

• Bachelor’s degree
• One year of experience working in a customer-facing/client management role.
• Experience in event planning and scheduling preferred, knowledge of virtual event management a plus.
• High level of computer skills including MS Office Suite; Salesforce and advanced Excel experience (e.g., development of macros) preferred.
• Excellent interpersonal and communication skills, both written and verbal.
• Very high-level customer service, critical thinking, and problem-solving skills.
• Self-starter with ability to take initiative and drive projects independently.
• Experience delivering results in a fast-paced team environment.
• Strong organizational skills with high level of attention to detail.
• Demonstrated ability to work with people, both in gathering information and communicating project direction and status.
• Strong ability to multi-task while overseeing daily projects and events Some early morning and evening work required to accommodate host schedules.
• Some travel may be requested to attend overseas hiring events as well as domestic travel.
• Readiness to grow and develop yourself, our stakeholders, and our program.
• Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving).

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, and education and employment verification will be conducted as conditions of employment.