Sr. Analyst, Technology Support at CIBC in Toronto, Ontario, CA

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Data, Insights & Analytics (DI&A) Project Management Office (PMO) helps drive disciplined, effective delivery across a complex portfolio of technology and business initiatives. As a Senior Analyst, Technology Support, you'll play an important role in enabling successful project execution by providing operational, technical, and governance support across the DI&A portfolio. You'll act as a key connection point between business partners, project and program teams, technology teams, and support functions to help maintain stable tools, strong delivery controls, and consistent reporting. In this role, you'll support portfolio processes, coordinate issue tracking and resolution activities, administer tools, and contribute to continuous improvement across PMO operations. You'll bring structure to day-to-day delivery activities and help teams stay informed, organized, and aligned on priorities. Your work will support better decision-making, stronger governance, and a more efficient project delivery environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Portfolio support and coordination - Support DI&A project and program delivery by coordinating portfolio activities, maintaining delivery artifacts, and helping teams follow established PMO processes and governance requirements.
• Reporting and insights - Prepare and maintain recurring portfolio, project, and governance reporting that gives stakeholders clear visibility into progress, risks, issues, dependencies, and delivery health.
• Tool administration - Administer and support project delivery tools, ensuring information is accurate, current, and accessible while helping users resolve issues and use tools effectively.
• Issue and risk management - Track risks, issues, action items, and dependencies across initiatives, escalating concerns where needed and helping drive timely follow-up and resolution.
• Stakeholder collaboration - Partner with business stakeholders, project and program managers, technology teams, and support partners to coordinate activities, improve communication, and support successful delivery outcomes.
• Continuous improvement - Identify opportunities to improve PMO operations, reporting processes, governance practices, and tool usage to enhance efficiency, consistency, and delivery effectiveness.

Who you are

• You have relevant experience. You bring experience in technology support, project coordination, project management office support, or a related delivery environment. Experience supporting portfolios, governance processes, or technology-enabled initiatives is highly valued.
• You're highly analytical. You can work through complex information, identify patterns, and turn data into clear, useful reporting and actionable insights for stakeholders.
• You're organized and detail-focused. You manage multiple priorities with accuracy and consistency, and you know how to keep processes, documentation, and reporting on track in a fast-paced environment.
• You're a collaborative partner. You build strong working relationships across business and technology teams and communicate clearly with a wide range of stakeholders.
• You know project delivery tools and processes. You have experience with project tracking, reporting, governance documentation, and tool administration in a technology or project delivery setting. Knowledge of portfolio management and PMO practices would be an asset.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-81 Bay, 16th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Analytical Thinking, Application Production Support, Change Impact Analysis, Enterprise Service Delivery, Feasibility Studies, Implementation Planning, Operational Efficiency, Training Team Members, Work Collaboratively