Records Management Lead at CIBC in Toronto, Ontario, CA

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Reporting into the Sr. Manager, the Consultant, Digital Intake & Publishing, Business Effectiveness is accountable for ensuring access requirements, records management and content publishing processes and activities adhere to auditable standards of CIBC. The consultant will achieve these goals by forging strong partnerships within Digital Intake & Publishing and with Governance, Internal Audit, Technology, Projects, and Marketing teams to ensure policies, processes, and records management activities are adhered to and any issues are addressed promptly and effectively in support of optimizing excellent business operations.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Support key auditable processes - You will facilitate the quarterly and annual activities related to controls, accountability review (Logical access), and other Operational Risk Processes, and work with multiple stakeholders to attest to accurate and relevant content across our websites.

• Monitor and Optimize Operations - You will review change ticket reports for our delivery teams and ticketing systems, and provide guidance on process adherence as well as make recommendations for process improvements. You will also manage and improve the process documentation and identify procedural and technology opportunities to improve overall operations efficiency. You will lead our records management activities, ensuring they meet business and technology standards and policies.

• Work with a Cross Functional Team - You will seek and implement best practices for improving standards for both our Business Effectiveness and larger Digital Intake & Publishing teams, including maintaining our procedural guides, and providing process guidance to our publishing partners and stakeholders. You will also facilitate and record regular feedback where needed while ensuring identified optimizations and best practices are shared with our partners and stakeholders.

• Build Relationships - You will work closely and collaboratively with Digital Intake and Publishing teams, Governance, Marketing teams, and Lines of Business Partners to maintain high standards to content management across our digital properties.

• Communication - You will use your superior interpersonal and communication skills to provide information, insight, and guidance to team members and stakeholders, and represent our LOB to Control Testers, Compliance and Audit.

Who you are

• You have a degree/diploma in Computer Science, Business, or a related field, and you’ve spent at least 3 years working in a similar role. Experience with Financial Institutions, regulatory oversight and business controls will be an asset.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Electronic Records Management (ERM), Operational Risks, Process Improvements, Relationship Management, Teamwork