Consultant, Marketing Technology Solutions at CIBC · Toronto

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As part of the Marketing Technology Solutions portfolio, you'll act as a key connector between business stakeholders and technical teams to identify, shape, and accelerate new process and technology opportunities. In this role, you'll support process engineering, rapid prototyping, and experimentation across initiatives aimed at enhancing the end-to-end marketing execution process—including content distribution, marketing operations, and analytics. You'll map current workflows, pinpoint areas where automation and emerging technologies can improve efficiency, and translate business needs into clear, actionable requirements for delivery teams. Working closely with Solution Architects, Developers, Product partners, and business stakeholders, you'll contribute to the design, validation, and adoption of innovative in-house tools and solutions. This role is ideal for someone who is comfortable with new technologies, understands marketing operations, and can balance experimentation with strong structure, documentation, and stakeholder engagement.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Translate business needs into actionable requirements – Turn process insights and stakeholder needs into clear documentation that supports rapid design, prototyping, and delivery.

• Drive process improvement – Identify inefficiencies and opportunities for automation or redesign across marketing workflows, and help define more effective future-state processes.

• Support experimentation with structure – Help the team move quickly on new ideas while maintaining clarity through strong documentation, organized feedback loops, and clear requirements.

• Partner across business and technology – Collaborate effectively with product, architecture, engineering, and business stakeholders to keep initiatives aligned and moving forward.

• Enable adoption and continuous improvement – Support user acceptance testing, training, and feedback collection to ensure solutions are usable, valuable, and continuously improved based on real user input.

• Apply emerging technology thoughtfully – Stay curious about new technologies, including AI-enabled tools and automation, and help assess where they fit practically within marketing operations.

Who you are

• You have relevant experience. You bring 3–5 years of experience in business analysis, process design, operations, consulting, marketing operations, or a similar role, supported by a post-secondary degree or diploma in business, marketing, technology, communications, or a related field.

• You’re a self-starter. You proactively resolve gaps and identify opportunities without needing explicit directions.

• You embrace and champion change. You continuously evolve your thinking and the way you work to deliver your best.

• You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do.

• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners.

• You build trust through respect and authenticity. You foster a collaborative environment where everyone feels valued.

• You’re digitally savvy. You seek out innovative solutions, embrace evolving technologies, and easily adapt to new tools and trends.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 32nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analysis, Continuous Improvement, Marketing Operations, Process Design, Stakeholder Management