[Job- 29230] SalesForce Senior Developer -… at Ciandt · Brazil

We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 27-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 7,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience and drive operational efficiency. We are seeking a skilled Salesforce Developer to join our innovative team. As a Salesforce Developer, you will play a crucial role in designing and implementing solutions on the Salesforce platform, with a focus on Service Cloud and AI-driven automation. Your expertise will be vital in delivering efficient, intelligent solutions that enhance our client's experience. You will work closely with US-based clients and internal stakeholders to translate complex business needs into modern technical solutions. Responsibilities AI Implementation: Develop and configure AI-powered features within Service Cloud, including Einstein Bots, Next Best Action, and Generative AI tools to automate service workflows. Smart Customization: Develop custom solutions using Apex, LWC, and Visualforce, ensuring they are optimized for AI compatibility and data readiness. AI-Assisted Development: Utilize AI productivity tools (e.g., GitHub Copilot, Cursor, or Salesforce Einstein for Developers) to accelerate the SDLC, from writing unit tests to refactoring code. Client Advisory: Work closely with US-based clients to provide expert guidance on Service Cloud best practices and the strategic adoption of Salesforce AI features. System Integration: Ensure seamless integration between Service Cloud, external data sources, and AI models to provide a unified "Customer 360" view. Continuous Learning: Stay up-to-date with Salesforce releases, specifically focusing on Agentforce and the Data Cloud ecosystem. Skill Set Salesforce Service Cloud & AI Expertise: Deep understanding of Service Cloud features combined with the ability to implement Einstein for Service and generative AI functionalities. Salesforce Development: Proficient in Apex, LWC, and Visualforce, with a focus on writing "AI-ready" code (clean, modular, and well-documented). Prompt Engineering: Ability to craft and refine prompts for LLM integrations within the Salesforce ecosystem to ensure accurate and relevant automated outputs. Client-Facing Communication: Excellent skills to gather requirements and explain the ROI of AI-driven features to non-technical US-based stakeholders. Problem-Solving: Strong analytical skills to troubleshoot complex integrations and optimize AI model performance within Salesforce. Qualifications 3 to 5 years of experience with Salesforce Development. AI Literacy: Proven experience or strong proficiency in using AI tools for development or implementing Salesforce Einstein features. Proficiency in advanced English, both written and spoken, for effective global communication. Bachelor’s degree in Computer Science, Software Engineering, or a related field. Familiarity with data migration, integration tools, and object-oriented programming. Additional Skills (Beneficial) Salesforce Certifications: (e.g., Service Cloud Consultant, AI Associate, or Platform Developer I). Experience with Salesforce Data Cloud or Vector Databases. Knowledge of other Salesforce clouds (Sales Cloud, Experience Cloud). We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 27-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 7,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience and drive operational efficiency. We are seeking a high-level Senior Hybrid Developer to lead the integration of modern web technologies, AI, and cloud telephony. This role is unique: you will bridge the gap between Salesforce Service Cloud and AWS Connect to build a world-class, omni-channel support ecosystem. As a subject matter expert in Agentforce and AWS Call Center solutions, you will design seamless workflows where voice, web, and AI-driven data intersect. You are the ideal candidate if you can build a custom React dashboard, optimize an AWS Lambda for telephony routing, and configure Salesforce Service Cloud Voice with equal precision. Key Responsibilities: Omni-Channel Strategy: Partner with US stakeholders to design "Voice of the Customer" journeys, integrating AWS Connect with Salesforce to provide a 360-degree view of client interactions. Telephony Integration: Develop and maintain integrations between Salesforce Service Cloud and AWS, including CTI (Computer Telephony Integration), Contact Flow designs, and real-time data syncing. Hybrid Web Development: Architect and deploy full-stack web applications (React/Node.js) that enhance the agent experience and integrate directly with AWS and Salesforce APIs. AI & Automation: Implement Agentforce and AWS AI services (like Amazon Lex or Polly) to automate self-service voice bots and intelligent call routing. Cloud Infrastructure: Manage and optimize AWS Lambda functions and backend services that power the connectivity between the call center and the CRM. Technical Governance: Document complex integration architectures and SOPs to ensure the sustaining team can maintain high-availability systems. Mentorship & Leadership: Act as a bridge between the Web, Salesforce, and DevOps teams, sharing expertise on cloud-native communication best practices. Required Technical Skill Set Salesforce Mastery: Deep expertise in Service Cloud, Salesforce Flow, and LWC. Experience with Service Cloud Voice is highly preferred. AWS Connect Expertise: Proven experience configuring Amazon Connect, including Contact Flows, Lambda integrations, and Lex chatbots. Fullstack Engineering: Proficiency in modern JS frameworks (React, Vue, or Angular) and backend environments (Node.js, Python, or Java). API & Middleware: Strong understanding of REST/Websockets for real-time communication between telephony and web interfaces. AI & Agentforce: Hands-on experience with Salesforce Agentforce and integrating LLMs to enhance customer service automation. Client Engagement: Elite English skills; ability to consult with US-based clients on technical strategy and "best-fit" cloud solutions. Problem-Solving: A "system-thinker" mindset—capable of debugging complex issues across the entire stack from CRM to Cloud. Qualifications Experience: 5+ years of professional experience in Salesforce Development and 3+ years in Fullstack Web Development. Specialized Expertise: At least 2 years working with AWS Connect or similar cloud-based call center technologies. Language: Advanced/Fluent English (written and spoken) for direct US-client collaboration. Education: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. Project Leadership: Demonstrated experience in leading complex integrations and managing stakeholder expectations throughout the project lifecycle. Additional Skills (Beneficial) Certifications: Salesforce Service Cloud Consultant, Platform Developer II, Agentforce Specialist, or AWS Certified Cloud Practitioner. Analytics: Experience with Amazon QuickSight or Salesforce Tableau for call center performance data. DevOps: Familiarity with CI/CD pipelines (GitHub Actions, SFDX) and Infrastructure as Code (Terraform or AWS CloudFormation). Methodology: Strong background in Agile/Scrum development environments.