Automation Developer at CI Azumano in Virginia Beach, VA

CI Azumano is seeking an Automation Developer to support our growing team. This is a remote position.

Position Summary:

The Automation Developer is responsible for designing, developing, and maintaining travel software and workflows that transform manual processes into efficient, automated systems.

Essential Duties and Responsibilities:

• Be aware of and comply with all corporate policies.
• Provide backup assistance for other staff within the department.
• Maintain exceptional project/time management, prioritization, and organizational skills to ensure customer satisfaction.
• Maintain effective working relationships with all departments and vendors to ensure customer projects and program implementations are completed in a timely and professional manner.
• Maintain working knowledge of travel technology products, including product upgrades and new products; determine impact and communicate updates to internal and external parties, as applicable.
• Maintain accurate, high-quality, and timely documentation for all travel technology-related processes and procedures.
• Participate in weekly team meetings to provide support to the team as required.
• Coordinate with other CI Azumano departments and third-party vendors on new tools and processes that reduce repetitive tasks and increase efficiency while maintaining customer satisfaction and company profitability.
• Prepare and deliver regular progress reports to leadership, including current workload, project status updates, current or potential barriers to success, and recommended solutions.
• Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution.
• Assume additional responsibilities as directed by management.

Support Desk Responsibilities:

• Receive internal and external client inquiries primarily via email or Zendesk regarding product functionality or issues; research with the client to fully diagnose the issue, develop creative solutions, and respond within established timelines.
• When appropriate, provide consultative guidance to internal and external customers toward resolution of their service issues.
• Collaborate with internal and external subject matter experts as necessary to resolve customer issues.
• Logically diagnose and resolve intermediate to advanced issues or determine the resources required for resolution.

Technical Responsibilities:

• Consult with internal customers to understand specific needs, develop technical requirements, and recommend best practices and alternative solutions as needed.
• Analyze business processes to identify automation opportunities and design custom end-to-end technical workflows.
• Connect processes across enterprise applications, databases, and APIs where appropriate.
• Perform system maintenance duties and ensure applications remain current with vendor releases, patches, and other requirements.
• Ensure all application changes and upgrades follow a standard process, while keeping exceptions to a minimum. When necessary, coordinate with other departments to confirm needs are met.
• Document automation design for governance and audit purposes.
• Work directly with third-party vendors to manage projects when necessary.

Required Skills & Qualifications:

• Two or more years of experience in the travel industry.
• Expertise in at least one Global Distribution System (GDS).
• Proficiency in programming languages such as Python, JavaScript, or C#.
• Solid understanding of JSON, XML, web services, and SQL databases.
• Strong attention to detail.
• Strong analytical mindset.
• Ability to work under pressure, manage ambiguity, and handle multiple priorities.

Work Environment:

• This position operates in a professional office or remote work environment and routinely uses standard office equipment, including a computer, phone, and online collaboration tools.
• The role requires prolonged periods of sitting and working at a computer, with frequent use of a keyboard, mouse, and multiple software applications.
• The work environment is generally quiet to moderate, with regular interaction with internal teams, external customers, and third-party vendors through email, phone, virtual meetings, and support platforms.