IT Services Analyst at Church & Dwight in Ewing, NJ

IT Services Analyst Location: USA, Ewing, NJ A collective energy and ambition. A place where you can make a real difference. We’re a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. The IT Services Analyst is responsible for understanding the vision and strategy for and assisting in delivering a specific IT management service domain that creates high value for C&D aligned with company and goals and objectives. This individual is responsible for performing specific tasks in operating the framework and process(es) needed for effective delivery of the specific IT management service and supporting others in the use of the IT services framework and tools. The IT Services Analyst helps analyze, monitor performance, and identify areas of improvement for the IT management service and assists in implementing those improvements, under the guidance of IT Services Management. The IT Services Analyst promotes the benefit of and provides basic support in the use of the processes, tools and techniques related to the domain-specific IT management service, including external vendors/partners who must engage in these services with C&D. This individual may play a direct role in supporting these services on IT projects or in domain-specific situations. Role Accountabilities and Responsibilities Understands the vision and strategy for the IT management domain services. Performs specific tasks in the implementation of the IT management service. Promotes the value of the IT management service. Helps analyze, monitor performance, identify areas of improvement, and assist in implementing the improvements to the IT management service under the guidance of others. Govern ITIL processes (Incident Management, Change Management, Problem Management, etc.) and associated operating procedures. Maintain IT Contact Management processes and procedures. Drive for contract consistency and standards Manage multivendor governance model and build partnership mindset with vendors. Create and maintain metrics for contract processing. Create and maintain dashboarding for Vendor Management Office and Contract Processing. Education and Experience Bachelor’s Degree from an accredited institution in Computer Science, IT Management, or related discipline or equivalent work experience (HR will determine whether a degree is required) 0 to 2 years IT experience Knowledge of IT management frameworks and processes preferred. Relevant business experience within manufacturing environment, particularly in consumer products preferred. Skills and Competencies Ability to quickly adapt to changing business requirements and manage to tight deadlines. Strong interpersonal and communication skills Ability to negotiate and compromise. Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities. For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/