Underwriting Operations Technician –(French or… at Chubb · Madrid

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: http://www.chubb.com

Interested applicants need to submit both a CV and a cover letter for this role.

Role Purpose

Leadership of the Continental European online team located in Madrid. Deliver and maintain the needs of the Business by providing the highest levels of quality and service delivery, whilst managing the needs of the individuals within the team. Responsibility for the maintenance of data quality in our online platforms and maintenance of the control processes In addition support the online operations manager in the implementation of digital projects. The Online Team Leader also works closely with other departments to ensure alignment with company objectives and provides regular reports on team performance.

Responsibilities:

Team Management and Customer Service.

• Foster strong relationships across all business areas, internal customers, and third-party service providers.
• Monitor and support service delivery, ensuring compliance with SLAs and quality standards.
• Conduct audits and quality checks on both retained and outsourced work.
• Collaborate with the operations manager to align team goals with company objectives.
• Use performance management processes to track and report team performance.
• Support team development and manage work allocation within the Underwriting Operations Technician Team.
• Produce and review management information regularly.
• Perform additional duties as assigned by Head of Digital Operations.

Business Responsibilities

• Ensure control processes are executed and reported, including premium reconciliation and peer review auditing.
• Regularly review team processes for efficiency and alignment with objectives.
• Support user acceptance testing (UAT) of online system changes.
• Assist the operations manager in reviewing migration results and providing feedback

Qualifications

Language and Experience:

• Business-level English and French Or Italian language is a must.
• An additional European language (German/French/Dutch/Portuguese/Italian) is preferred.
• Experience in a processing role, particularly in following written instructions, data entry, and document/report drafting.
• Experience working with different platforms and systems.
• Proficient level with MS Office, specially excel.
• Previous Commercial Insurance experience is preferred.

What we offer in return:

• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.