Assistant Underwriter, PRS

Assistant Underwriter, PRS (12 month FTC)

Department: Personal Risk Services (PRS) Reports To: Underwriting Operations Manager Location: London

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Job Summary

As the PRS business continues to grow, the Assistant Underwriter plays a critical role in supporting the HNW underwriting team. This position is responsible for managing a high volume of mid-term adjustments (MTAs) via phone and email, ensuring accurate and efficient service delivery to brokers and clients. Assistant Underwriters work closely with underwriters, receiving ongoing training and coaching to support their professional development and progression toward underwriting roles.

While some automation exists through our broker portal, the Assistant Underwriter remains central to handling bespoke HNW portfolio tasks, requiring frequent broker interaction and a strong focus on service excellence.

Key Responsibilities

Underwriting Support

• Assist underwriters in evaluating and processing HNW risks across all business classes (property, valuables, motor).
• Handle MTAs such as additional property locations, address changes, and vehicle additions, within delegated authority limits (typically £1M–£4M, with specific thresholds for jewellery, fine art, etc.).
• Ensure all risk information & documentation is complete, accurate & compliant before binding cover.

Broker Liaison

• Serve as a primary contact for brokers, providing prompt, professional, and knowledgeable support via telephone (approx. 75% of daily activity), email, and broker portal.
• Build and maintain strong relationships with HNW brokers to ensure smooth communication and optimal service delivery.
• Proactively follow up with brokers to obtain outstanding information and progress MTAs.

Administration & Data Management

• Accurately input and maintain data within the underwriting system.
• Ensure all activities comply with Chubb policies, underwriting guidelines, FCA regulations, and data protection standards.

Qualifications

Skills & Qualifications

Essential

• Progress towards Chartered Insurance Institute qualifications (CII)
• Educated to A level standard or equivalent
• Excellent interpersonal & communication skills, with the ability to build rapport with brokers & internal teams.
• Confident telephone manner and ability to work in a fast pace environment.
• Strong attention to detail & accuracy with a desire to provide service of the highest quality.
• Strong organisational & time management skills; able to handle multiple priorities.
• A team player with a proactive, solutions focussed attitude.

Desirable

• Previous experience in an insurance or underwriting support role, ideally within personal lines or HNW
• Experience in liaising with brokers
• Experience with HNW clients

About Chubb

Chubb’s core values — Integrity, Client Focus, Respect, Excellence, and Teamwork — guide how we work together and how we serve our clients and partners. Chubb is an equal opportunity employer and is committed to an inclusive and accessible recruitment process. If you require reasonable adjustments during the application or interview process, please let us know