Quality Enhancement Manager/Maintenance… at Chrysalis Inc · Riverdale

Position Summary

Chrysalis is a company that provides a variety of support services for at-risk adults and/or juveniles that have developmental and intellectual disabilities. These individuals also have a variety of fragile medical issues. This position requires the ability to work in stress-filled and safety-sensitive environments, make crucial decisions in regard to the care and treatment of at-risk individuals, and possess the ability to communicate those decisions effectively to others.

The Quality Enhancement Department/Maintenance Manager (Q.E./M.M.) is responsible for bridging any divide between the individual houses or Day Program Facilities and the core management team. The Q.E./M.M. Manager is directly responsible for assisting the Associate and Area Director with improving the quality of life for the individuals we serve, improving morale of the staff in each house, bringing the program into state and local regulatory compliance, and ensures that the homes themselves are cared for and well maintained.

Essential Duties And Responsibilities

The Quality Enhancement Assistant is responsible for, but not limited to, the following:

• Morning Checks/Inspections for cleanliness and safety as well as state and local regulatory compliance requirements.
• Afternoon Quick Checks for data and safety preparedness.
• Dispersing contractors and vendors to provide major repair services as needed.
• Identifying and reporting to their supervisor immediate safety concerns or any other issues identified within any of the properties.
• Daily communication with All Managers and Administrators/Office Employees.
• Grave Checks/inspections to assure that proper care and attention is being given to the individuals in our 24 hour care.
• Develop relationships with residential clients and staff as a means to improve the living and working environment.
• Scanning and saving invoices from contractors for completed repairs in a timely manner.
• Replacing Furnace Filters quarterly or sooner if needed.
• Any other duties needed and assigned by directed by their supervisor

Requirements

• Must be able to pass a Criminal Background Check
• Must be 21 years of age or older.
• pass required controlled substance tests
• capable of communicating well in both verbal and written form.
• Possess the ability to identify, coordinate, and perform basic repairs and general maintenance tasks.
• Demonstrate supervisory skills
• Ability to prioritize work
• Able to complete all assigned program documentation accurately and within the allotted time frames.
• Have good judgment and able to handle crisis situations
• Have good public relations skills in working with a variety of outside professionals and state employees
• Able to understand and manage personnel issues and deal with staff in a positive manner
• Able to work independently with little to no supervision
• Computer and other electronic device skills
• Meet Chrysalis driving policy requirements and be approved to drive company vehicles at all times
• While performing the duties of this job, the employee is on call twenty-four hours a day.

Experience or Education

• High school diploma or GED

Essential Knowledge, Skills, And Abilities

• Understand state policies and the Provider Code of Conduct, the abuse, neglect and exploitation policy.
• Excellent public relations skills working with the individuals' family
• Ability to communicate effectively with medical, professional, and state employees
• Demonstrate good judgment and ability to handle crisis situations
• Have excellent interpersonal skills working with the individual and co-workers
• Demonstrate a service oriented attitude Capable of communicating well in both verbal and written form.

**Physical Demands and Work Environment:**The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is required to walk; sit; talk and/or hear; uses hands to finger, feel, and handle objects; reach with arms, bend over, and stoop. Occasionally the employee is required to restrain an individual, and lift and/or move up to 35 pounds.
• Work environment: While performing the duties of this job, the employee may be exposed to various environments including, but not limited to the following: aggressive individuals, may come into contact with blood and/or salvia, and other OPIM. Duties may vary for different work locations in the community.
• Will be working independently with little to no supervision while driving between homes and day programs. May be required to work in inclement weather and to respond to difficult situations under tense emotional and environmental stresses. May be required to assist staff in dealing with difficult clients. Will work directly with Area and Associate Directors.

This position description is intended to provide some guidelines for job expectations and the employee's ability to perform the position described. This document does not represent a contract of employment and Chrysalis reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.