Assistant Salon Director at Chromatique Salon in Issaquah, WA

Company Description

Chromatique believes in building relationships through honesty and integrity, empowering our customers to embrace their unique qualities and beauty while appealing to your senses with our sophisticated aesthetic. We are innovative creators who are determined to be leaders in the community and industry.

Job Description

The Assistant Salon Director will be responsible for overseeing all the details and functions of the staff and inventory within the salon. Highly involved in both implementing the overall business strategy of the company and maintaining the daily aspects of the guest experience, the Chromatique Salon Coordinator must possess a strong combination of business expertise, leadership, and a team-player mindset.

This will include but not limited to, staff schedules and stations, client policies, waiver forms, and communication. Managing the Collective space, staff birthdays, anniversaries, and special events. Coordinating education events, salon staff events, and meetings. Overseeing displays and marketing events. Creating exceptional organizational skills and intricate detail to calendars and processes throughout the year. Overseeing and preparing for state board checks, client redo, correct stylist licensing, and new employee contracts.

The salon coordinator will work closely with other directors and management in each of the following categories

Overseeing all Inventory Management

• Up to date on New Products and Launches
• Overseeing a team to effectively track and count all inventory
• Displaying and marketing retail to clients
• Working with the owner to increase staff sales
• Communicating any loss to owner and CFO

Client Relations

• Client Policies
• Waiver Forms
• Client Communication
• Working with an Educator to coordinate all Redos

Staff Events and Education

• Working with Salon Director to coordinate staff meetings and special events
• Managing Collective
• Apprentice graduations
• Staff Birthdays and Anniversaries
• Salon Display and Marketing

Organizing and developing an annual calendar of events for the Salon

• All salon education
• All holidays
• All Salon Events
• Licensing and Board Checks
• Upcoming collaboration

Overseeing Cash Drawer and Drop

Managing Education

• Working closely with the Education Director to oversee all Education Events
• Assist Education Director in coordinating with product reps

Staff Management

• Schedules
• Licenses
• Birthday/Anniversary/Special life events
• Staff Meetings
• Moral
• New Employee Contract
• Meeting and holiday blackouts on schedules and communicating meetings and times.

Oversee all daily functions of Salon

Monitor key performance indicators (hours, visits, retail/service sales), variances, and develop a strategic response to achieve desired goals Oversee expenditures; find opportunities for cost savings, and to increase productivity.

Enforce internal salon financial controls, loss prevention policies.

Oversees master schedule, schedule changes, and extended vacations to maintain staffing needs.

Greet and assist with all client needs

Address guest challenges and problems

Leads and coaches salon management team; models good employment practices (adherence to fair employment and HIPAA privacy laws, among others).

Act as the main point of contact for employee issues of a sensitive nature • Conduct written employee reviews.

Able to effectively verbally communicate salon reporting metrics to artists/front desk staff

Carry out employee redirection techniques and discipline, including verbal warnings, written warnings, suspension, and termination conversations.

Accurately forecast and communicate salon hiring needs to recruiting.

Minimize salon turnover with effective in-salon training, coaching, and clear performance expectations

Maintain overall ambiance of salon and spa; visual standards, dress code, and DOL/OSHA standards followed.

Additional Responsibilities

Interview and select support staff candidates

Establishes professional networks in the community to encourage business development • Lead by example, filling in ad hoc supporting salon tasks as necessary (e.g. front desk support, administrative paperwork, etc).

Perform opening/closing routines

Possess previous successful management experience (3+ years) in a fast-paced, challenging work environment, with an understanding of business financial metrics and reporting tools.

Experience hiring, managing, and mentoring employees

Demonstrates confidence, organization, professionalism, and creative problem-solving

Ability to goal-set to accomplish tasks on time

Proven reputation of maintaining confidentiality

Effective verbal communicator; can explain programs, procedures, policies, and review metrics in a clear, constructive manner

Basic computer and phone operating skills. Knowledge of Microsoft Office Suite products (Word, Excel, Outlook)

Passion for excellent customer service

Qualifications

Desired Qualifications & Skills

Possess knowledge of Equal Opportunity Employment practices, HIPAA compliance practices, or other legal statutes as it relates to a management setting.

Previous experience working in a luxury service environment (e.g. upscale hotel/department store)

Interest in the beauty industry work environment and physical demand

Must be able to perform the essential functions of the job with or without reasonable accommodation.

Work is indoors, generally in a low-level noise environment, which a high amount of face-to-face contact. All Covid Safety Compliance will be in place. Some tasks may be performed at home.

The position does not directly involve working with hazardous chemicals or objects, but occasionally may face exposure to such chemicals, objects, or fumes (e.g. cleaning up a spill).

TRAVEL REQUIREMENTS: Must be able to travel to Home Office location for monthly and additional ad-hoc meetings. As part of our standard hiring process for new employees, employment with Chromatique will be contingent upon successful completion of a background check.

Chromatique is an equal opportunity employer.

Additional Information

Job will Include

Complimentary "New Hire" Service

Generous Salon and Retail Discounts

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

COVID-19 considerations: Chromatique has a complete and strict Cover-19 Mitigation and Safety plan in place.