Patient Service Representative… at Christie Clinic · Champaign

Summary: Christie Clinic's department of Floats is seeking a part-time Patient Service Representative Specialist. The role involves acting as a liaison between patients and medical staff, greeting patients, reviewing and updating demographic and insurance information, and scheduling appointments. Responsibilities: - Greet patients and visitors in an efficient, professional, and courteous manner - Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers - Fax signed documents and maintain a file system for Radiology, Physical Therapy, and Cardiology orders, mail order prescriptions, and any other faxed papers - Prepare patient charts for patient check-in for office visits, labs, etc - Stamp all papers, results, medical records, etc., and send to HIM to be scanned - Obtain signatures on corresponding forms and document any other material received or requested into the electronic medical record - Assist clinical teams as requested and within their scope - Work on in-basket and work queues - Assist with obtaining prior authorizations/necessary paperwork for patients - Participate in departmental huddles - Perform related work as required - Provide a check-in process for patients for multiple departments - Collect Copayments and Prepayments - Verify and update necessary demographic and insurance information - Maintain provider schedules - Keep a neat and orderly work and lobby area - Maintain relevant office supplies for department effectiveness - Distribute mail to appropriate staff members - Schedule referral visits, tests, labs, and appointments, as requested - Ensure patient completes all paperwork pertaining to the office visit, including insurance information, etc., prior to the patient seeing the provider - Post any payments, including co-payments, payments toward account balances, collections, etc - Change the financial class for charges on a patient’s account that need to be filed to update insurance - Maintain and balance the payment drawer at the end of the day, including cash, checks, and charges Required Qualifications: - High School Diploma or equivalent Preferred Qualifications: - Experience in a medical office setting Required Skills: Patient Scheduling, Insurance Information Verification, Copayment Collection, Electronic Medical Records, Faxing Documents, Payment Posting, Cash Handling Benefits: Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday), Dependent Care Flexible Spending Account, 401k Plan, Medical Flexible Spending Account, Health Insurance, Group Term Life Insurance, Dental Insurance, Identity Theft Protection, Vision Insurance, Long Term Disability, Accidental Death & Dismemberment Insurance