Guest Services Representative I -… at Christiana… · Wilmington

Job Details

Are you service oriented and interested in working for an organization passionate about love and excellence?

This position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests.

Education an Experience

High school diploma or equivalent

Two years of customer service experience

Principal Duties and Responsibilities:

• Serves as a ChristianaCare ambassador by providing customer service excellence with a personal touch at every encounter.
• Welcomes the patient/visitor with love and excellence and provides accurate, helpful information.
• Answers all inquiries in a timely manner.
• Provides daily visitor badging, if required, for the safety of our patients and staff.
• Provides daily shuttle badging for all non-employees, if required, who have an appointment or are visiting a patient at the hospital.
• Receives, documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system, currently Newark and Wilmington campuses.
• Ensures the Information Desk Directories are maintained and are updated as needed.
• Directs the volunteers and Junior Board member’s daily assignments and answers any questions or inquiries they may have during their volunteer shift.
• Ensures desk has adequate supplies of support materials (maps, directory tear-sheet, badges, labels, paper, pens, etc.)
• Keeps team members updated on current issues/concerns before leaving their shift.
• Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide exceptional experience.
• Completes special projects as assigned.
• Performs assigned work safely, adhering to established safety rules and practices. Reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

Hours: Monday- Friday 11:30p - 8:00p Wilmington Campus Rotating Holidays (may work weekends based on department needs)

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Excellent oral communication skills.

Ability to provide excellent customer service.

Ability to use computer and telephone to retrieve information.

Ability to use computer programs such as: Microsoft programs, Soarian, Surgi-Net, R2L, Powerchart.

Ability to use Easy Lobby program and Dymo printer to distribute visitor badges.

Ability to learn hospital locations and ability to read hospital map.

Ability to learn diagnostics tests and procedures performed at ChristianaCare.

Ability to learn ChristianaCare and departmental policies, procedures, and directives.

Ability to demonstrate excellent communication skills.

Ability to maintain confidential information and material.

Ability to anticipate relationships the needs of our guests and then meet or exceed those needs with compassion and generosity to build enduring.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hourly Pay Range: $16.50 - $23.93

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date Jul 24, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/