Automotive Service Advisor / Estimator /… at Christian… · Baton…

Company Description

Christian Brothers Automotive

Benefits:

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Local Owner
• On-Going Training & Career Advancement
• Chaplain Care Support Available
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Automotive Service Advisor / Estimator / Customer Service Representative

Location:

14455 Airline Hwy Baton Rouge, LA 70817

Job Overview:

As an Automotive Service Advisor / Estimator / Customer Service Representative with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Primary Responsibilities include, but are not limited to:

• Build/Edit Digital Vehicle Inspections and Estimates
• Thoroughly Source Parts and Building Estimates
• Accurately Update Job Board Promise Times & Job Status Categories
• Communicate with Techs Regarding Inspections and Proposed Repairs
• Communicate with Vendors Regarding Parts
• Front-end Parts Reconciliation (receiving and returning)
• Prepare Phone Estimates
• Shuttle customers as needed in CBA branded vehicle
• Greet every customer that enters our facility with hospitality and respect

Secondary Responsibilities include, but are not limited to:

• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Stay out of their personal phone and stay focus on the job at hand.
• Other duties as assigned.

Qualifications

Qualifications:

• 3+ years of Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
• Upbeat and positive personality
• Ability to handle stress and stressful situations
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.