Implementation Engineer at Chord in New York, NY

The Opportunity

• We’re looking for an Implementation Engineer to help Chord build the context layer for agentic commerce — the platform that enables AI agents to understand, reason, and safely operate real commerce businesses.

As an Implementation Engineer, you will: 

• Serve as a primary technical point of contact for customer onboarding and production issues, diagnosing and resolving complex implementation challenges.
• Implement, maintain, and enhance the Chord Analytics SDK on customer websites, including validating event capture, fixing bugs, improving performance, and shipping new features.
• Partner with Product, Engineering, and Customer Success to deliver customer-facing integrations and prioritize improvements based on customer feedback.
• Analyze and resolve technical issues that arise in production environments, ensuring reliability and data accuracy.
• Contribute to technical design discussions and architectural decisions that improve product quality, scalability, and developer experience.
• Collaborate within cross-functional project and operations teams to execute product plans and achieve company goals.
• Follow and help refine best practices for implementation engineering, including testing, CI/CD, observability, and documentation.
• Create and maintain clear documentation, tutorials, and implementation guides that improve both internal workflows and customer experience.
• Track and communicate implementation outcomes, technical risks, and progress to relevant stakeholders.

To be successful in this role, you’ll need: 

• Excellent communication skills and a track record of successfully collaborating with customers.
• Strong technical expertise in JavaScript and TypeScript, with experience in Node and React/Redux frameworks.
• Deep understanding of GraphQL and RESTful APIs.
• Experience building, publishing, and maintaining SDKs or libraries used in production environments.
• Familiarity with CI/CD pipelines, testing frameworks (Jest, Cypress, React Testing Library), and DevOps tooling (Github, CircleCI, Sentry).
• A reputation for being inclusive, thoughtful, curious, and entrepreneurial.
• Bonus Points For:
• • Experience working with Ruby on Rails, Solidus, or ecommerce frameworks.
  • Familiarity with cloud and DevOps platforms (Heroku, AWS Lambda/API Gateway/RDS).
  • Observability and monitoring experience (Datadog).
  • Expertise with modern front-end frameworks (Next.js, Gatsby).
  • Prior experience in ecommerce integrations (Stripe, Braintree, Segment, Contentful, Sanity, etc.).

You’ll love this role if you are:

• Customer-first in your technical thinking, designing and building solutions with customer success as the primary goal.
• Deeply hands-on, energized by solving real technical problems and owning outcomes end to end.
• Calm and thoughtful under pressure, able to navigate issues and escalations without panic or blame.
• A strong cross-functional communicator, comfortable aligning Engineering, Product, and Customer teams around shared goals.
• Driven by ownership, taking responsibility for results—not just completing tasks.
• A builder at heart, excited to create processes, tools, and structure where they don’t yet exist.

Working at Chord, you can expect: 

• An investment in your physical and mental well-being; we offer 100% employee Medical Benefits coverage, with 69% dependent coverage. 
• Flexible PTO; we encourage you to take the time you need to be your best self at work. 
• An onboarding package and annual work from home stipend to ensure you have everything you need to be successful while working remote. 
• Generous Parental Leave with customizable transition back to work program.
• The benefits of working from home, with opportunities to spend quality time with the team at Chord in-person events throughout the year.  
• To make an impact! We’re an early-stage company, which means there is space to champion ideas, and create and lead initiatives at any level in the Organization. 
• This is a full-time, salaried position that includes Equity. For US-based employment: the expected salary range for this position is $165,000-$180, 000/year (USD). For Canada-based employment: the expected salary range for this position is $225,667.18- $246,182.38 (CAD). We set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies in our market. This salary range represents the full salary range for the position. The starting base pay offered may vary depending on factors including experience, expertise, market demands, and internal parity.

About your application and the interview process

Chord is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you’re unsure about your qualifications for this position, we still encourage you to apply. 

Our interview process for the role begins with an exploratory conversation with a member of the hiring team. After that, we’ll invite you to Zoom sessions with a range of stakeholders from across our organization. We aim to get to know you and allow you to learn more about our team and product while being respectful of your time.