Account Support Analyst at ChoicePoint · East…

Account Support Analyst Location: East Grinstead About the Business LexisNexis Risk Solutions is a leader in providing essential information that helps Customers across industries and government predict, assess and manage risk. Combining cutting‐edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries. About the Team Our International Fulfilment team is responsible for the sales order processing and product fulfilment for an internationally based sales team. We handle orders from the point of submission in SalesForce.com through to invoicing. We create billing for the contracts to ensure accurate product fulfilment, invoicing, and timely revenue recognition. About the Role You will be responsible for the order validation process in Salesforce.com up until invoicing. You will work as a member of the International Fulfilment team ensuring workflows are maintained in keeping with established audit requirements. You should be able to prioritise multiple tasks while managing your own workload to ensure ongoing success. Responsibilities Taking ownership of the order validation process in Salesforce.com all through to invoicing Working within established KPI’s ensuring accuracy for all quotes to deliver accurate billing and revenue recognition Establishing relationships with relevant Sales personnel and other internal stakeholders to ensure governance for order entry, data integrity of CRM and billing systems Collaborating with Fulfilment team to ensure workflows and best practice are maintained in line with established audit requirements Establishing solid working relationships with all Fulfilment teams to ensure consistency of first class support for all International LNRS customers Requirements Be able to multi-task effectively within agreed upon deadlines whilst managing own workload Have the ability to work well under pressure and deadlines whilst being flexible Display excellent attention to detail and critical thinking Have excellent working knowledge of Salesforce or similar CRM system Be proficient in using Microsoft Office package Have a positive, collaborative mindset and a desire to deliver real business value to our customers Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Generous holiday allowance with the option to buy additional days ● Health screening, eye care vouchers and private medical benefits ● Wellbeing programs ● Access to a competitive contributory pension scheme ● Save As You Earn share option scheme ● Travel Season ticket loan ● Electric Vehicle Scheme ● Optional Dental Insurance ● Maternity, paternity and shared parental leave ● Employee Assistance Programme ● Access to emergency care for both the elderly and children ● RECARES days, giving you time to support the charities and causes that matter to you ● Access to employee resource groups with dedicated time to volunteer ● Access to extensive learning and development resources ● Access to employee discounts scheme via Perks at Work We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.