Restaurant Manager - FireLake Grill… at Choice Hotels… · Bloomingt…

Restaurant Manager - FireLake Grill House & Cocktail Bar

Location: Bloomington MN - Radisson Blu Mall of America Bloomington

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented Restaurant Manager.

FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Salary Range: $58,000 - $65,000 annual

Benefits we provide:

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking

Day 1:

• Paid Vacation and Sick Time (MN Earned Sick and Safe Time)
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• 401(k) Retirement Plan

Key Responsibilities

Participates in the development and implementation of business strategies for the restaurant which are aligned with Radisson Blu’s overall mission, vision values and strategies

• Develops and implements strategies for department

• Monitors status regularly and adjusts strategies as appropriate

• Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals

Develops and implements strategies to achieve revenue and profit goal

• Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis

• Develops and implements special promotions and employee incentives

• Provides employees with current up-to-date information on menu offerings

• Increases sales by coaching employees on effective sales techniques

• Maximizes productivity by using forecasting techniques to adjust scheduling

Manages the operation of assigned restaurant or outlet

• Coordinates the set-up of restaurant or outlet areas in accordance with Choice Hotels standards

• Confirms daily specials and new menu additions with Executive Chef

• Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques

• Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times

• Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items

• Assists in quarterly inventories

Develops and implements strategies and practices which support employee engagement

• Recruits and selects qualified candidates

• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

• Communicates performance expectations and provides employees with on-going feedback

• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements/Skills

• Minimum two - three years restaurant management experience

• High school diploma required, bachelor’s degree preferred

• Excellent oral and written communication skills

• Able to collaborate effectively with other hotel employees and managers to ensure teamwork

• Able to resolve conflicts guests, supervisor and employee

• Knowledge of local, state and federal liquor laws and regulations

• Strong floor presence with focus and energy

• Ability to multitask and work well under pressure

• Basic computer skills in Microsoft Office Suite

Physical Demands

• Long hours are sometimes required, ability to work flexible schedule

• Ability to stand for long periods of time

• Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds

• Good manual dexterity for the use of common office equipment

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.