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Client Advisor - German Speaking (3-month… at Chloé · AMSTERDAM
Job Description
Client Advisor - German Speaking (3-month contract)
Location: AMSTERDAM · Hybrid
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
The Client Advisor is the voice of Van Cleef & Arpels for our clients, as he/she builds and maintains strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of client support and developing sales.
Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, develop your client portfolio, maintain the interest and engagement of your clients at the highest level. As a specialist of the Maison, you will deliver expert knowledge on the products and Maison, while providing the highest quality of service and client satisfaction.
KEY RESPONSIBILITIES
Advising, selling & clienteling
Drive sales through professional and courteous client interactions meeting the Maison targets
Be a role model regarding the Maison selling ceremony
Handle & solve issues related to clients
Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional and engaging manner
Actively develop outbound clienteling actions to enhance your client portfolio
Process orders initiated by phone; this will involve a great deal of data entry in the CRC systems
Consistently seek new product knowledge to act as an expert for the Maison
Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
Follow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks
Maison identity & expertise
Know the Maison products, History and events calendar to convey story telling to your clients
Know the Maison e-Retail procedures (selling, customer services, return & exchanges, delivery)
Be a referent for High Jewelry, Jewelry & Watchmaking know-how
Be proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients
YOUR PROFILE
If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Van Cleef & Arpels Client Advisor.
Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills.
To be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality Van Cleef & Arpels personify.
As a good team player, you are flexible, positive, dedicated and a multitask wizard.
You must be able to demonstrate the following key capabilities:
Excellent understanding of customer service
Keen sales skills
Computer literacy
Keyboarding skills of at least 50wpm
Written and verbal communication skills at a native level of German (additional languages are appreciated)
Be constructive in difficult situations
Collaborate with others to enhance work processes, tools and governance
Be eager to learn new competencies, capabilities and knowledge
WE OFFER
A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.
Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.
To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and a full reimbursement of travel costs.
If this opportunity sounds like a good challenge to you, we would like to hear from you.