Team Member (Cookie Crew) - MiMo at Chip City · 7285…

Summary: Chip City is a bakery focused on creating a fun, inclusive, and positive environment centered around cookies and customer service. As a Cookie Crew Member, you will welcome guests, prepare and serve cookies and beverages, and ensure a memorable customer experience while maintaining a clean and organized workspace. Responsibilities: - Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in - Bake happiness daily by preparing, baking, and serving our signature cookies to Chip City’s high standards of quality and freshness - Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest - Be a true cookie expert by sharing your knowledge of flavors, ingredients, and pairings with energy, pride, and enthusiasm - Spread the sweetness by promoting and upselling cookie boxes, beverages, merchandise, and other Chip City favorites - Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude - Let guests know about our loyalty program, Chip City app, and email promos to keep the cookie love going - Keep service areas stocked, organized, and ready for action, even during the busiest rushes - Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront - Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards - Stock and organize supplies and retail products, keeping inventory accurate and fresh - Carefully prepare pickup, delivery, and catering orders to ensure every cookie leaves the shop perfect - Monitor equipment like ovens and freezers, and promptly report any issues - Communicate openly with managers and teammates to keep the store running smoothly - Jump in wherever needed — multitasking and teamwork make the dream (and the cookie) work! Required Qualifications: - Must be 18 years of age or older - Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity - Strong communication skills — friendly, clear, and confident - Adheres to all food safety and sanitation procedures with care and consistency - Works quickly, efficiently, and kindly in a fast-paced, dynamic environment - Holds a Food Protection Certification (or is willing to obtain one where required) - Successfully completes all training programs to uphold Chip City standards - Able to stand for extended periods and operate a cash register or related equipment - Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs with or without reasonable accommodation - Comfortable performing repetitive motions for extended periods - Able to work in a warm, fast-paced environment around commercial ovens and baking equipment - Flexible availability, including early mornings, evenings, weekends, and holidays Preferred Qualifications: - High school diploma or equivalent preferred Required Skills: Food Protection Certification, Food safety procedures, Sanitation procedures, Point of Sale (POS) system operation, Baking, Inventory management