Chip City→
Store Manager - Newbury
Entry LevelOn-siteFull-time
Location
97 Causeway St, Boston, MA
Salary
$48k–$52k/yr
Experience
1–2 years
Posted
1 day ago
Skills
food protection certificationfood safety practicessanitation practicespos systemsscheduling toolsinventory management
Job Description
Summary: Chip City is a company focused on Cookies, Customers, and Culture. As a Store Manager, you will lead the guest experience, support daily operations, and guide Cookie Crew Members to ensure high-quality customer service and a collaborative store culture.
Responsibilities:
- Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
- Maintain Chip City’s hospitality standards across all touchpoints — in-store, pickup, and delivery
- Resolve guest concerns with empathy, professionalism, and speed
- Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences
- Model positive energy, professionalism, and teamwork at all times
- Conduct performance check-ins, deliver feedback, and support ongoing development
- Foster an inclusive, supportive, and fun work culture
- Oversee daily store operations, ensuring smooth opening, midday, and closing routines
- Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards
- Lead and support accurate production planning to meet customer demand
- Ensure adherence to food safety, sanitation, and health department regulations
- Maintain a clean, safe, and organized bakery environment at all times
- Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings
- Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches
- Track key performance indicators (KPIs) and identify opportunities to improve sales and service
- Build effective weekly schedules that balance labor needs, team availability, and business demands
- Manage callouts and shift coverage to maintain smooth operations
- Monitor labor costs and adjust when necessary while maintaining service levels
- Oversee inventory management, including ordering, receiving, stock rotation, and waste control
- Keep all equipment operational, performing routine checks and submitting timely maintenance requests
- Communicate clearly and consistently with the Multi Unit Manager and team
- Uphold all Chip City policies, procedures, and brand standards
- Ensure compliance with cash handling, safety, and security protocols
Required Qualifications:
- 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
- Strong leadership skills, motivates, coaches, and leads by example
- Excellent communication skills, clear, friendly, confident, and solution oriented
- Experience in a fast-paced, high-volume environment
- Strong understanding of food safety and sanitation practices
- Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
- Comfortable using POS systems, scheduling tools, and basic reporting
- Passion for creating memorable, customer focused experiences
- Holds a Food Protection Certification (or is willing to obtain one where required)
- Successfully completes all training programs to uphold Chip City standards
- Able to stand for extended periods and operate a cash register or related equipment
- Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
- Comfortable performing repetitive motions for extended periods
- Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
- Flexible availability, including early mornings, evenings, weekends, and holidays
Required Skills: Food Protection Certification, Food Safety Practices, Sanitation Practices, POS Systems, Scheduling Tools, Inventory Management
Benefits: Medical, Dental, and Vision insurance plans, Up to 10 days of Paid Time Off (PTO), 401(k) Retirement Plan, Free shift cookie and beverage, 50% Off employee discount, Commuter benefits with pre-tax savings
Benefits
Medical, Dental, and Vision insurance plans
Up to 10 days of Paid Time Off (PTO)
401(k) Retirement Plan
Free shift cookie and beverage
50% Off employee discount
Commuter benefits with pre-tax savings