Store Manager - Newbury at Chip City in 97 Causeway St, Boston, MA

Summary: Chip City is a company focused on Cookies, Customers, and Culture. As a Store Manager, you will lead the guest experience, support daily operations, and guide Cookie Crew Members to ensure high-quality customer service and a collaborative store culture. Responsibilities: - Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest - Maintain Chip City’s hospitality standards across all touchpoints — in-store, pickup, and delivery - Resolve guest concerns with empathy, professionalism, and speed - Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences - Model positive energy, professionalism, and teamwork at all times - Conduct performance check-ins, deliver feedback, and support ongoing development - Foster an inclusive, supportive, and fun work culture - Oversee daily store operations, ensuring smooth opening, midday, and closing routines - Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards - Lead and support accurate production planning to meet customer demand - Ensure adherence to food safety, sanitation, and health department regulations - Maintain a clean, safe, and organized bakery environment at all times - Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings - Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches - Track key performance indicators (KPIs) and identify opportunities to improve sales and service - Build effective weekly schedules that balance labor needs, team availability, and business demands - Manage callouts and shift coverage to maintain smooth operations - Monitor labor costs and adjust when necessary while maintaining service levels - Oversee inventory management, including ordering, receiving, stock rotation, and waste control - Keep all equipment operational, performing routine checks and submitting timely maintenance requests - Communicate clearly and consistently with the Multi Unit Manager and team - Uphold all Chip City policies, procedures, and brand standards - Ensure compliance with cash handling, safety, and security protocols Required Qualifications: - 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment - Strong leadership skills, motivates, coaches, and leads by example - Excellent communication skills, clear, friendly, confident, and solution oriented - Experience in a fast-paced, high-volume environment - Strong understanding of food safety and sanitation practices - Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure - Comfortable using POS systems, scheduling tools, and basic reporting - Passion for creating memorable, customer focused experiences - Holds a Food Protection Certification (or is willing to obtain one where required) - Successfully completes all training programs to uphold Chip City standards - Able to stand for extended periods and operate a cash register or related equipment - Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation - Comfortable performing repetitive motions for extended periods - Able to work in a warm, fast-paced environment around commercial ovens and baking equipment - Flexible availability, including early mornings, evenings, weekends, and holidays Required Skills: Food Protection Certification, Food Safety Practices, Sanitation Practices, POS Systems, Scheduling Tools, Inventory Management Benefits: Medical, Dental, and Vision insurance plans, Up to 10 days of Paid Time Off (PTO), 401(k) Retirement Plan, Free shift cookie and beverage, 50% Off employee discount, Commuter benefits with pre-tax savings