Store Manager - Arsenal Yards at Chip City in Watertown, MA

Summary of Role – Lead the Chip City Experience 

At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands-on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities:

Guest Experience & Hospitality 

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
• Maintain Chip City’s hospitality standards across all touchpoints — in-store, pickup, and delivery
• Resolve guest concerns with empathy, professionalism, and speed

Team Leadership & Development 

• Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences
• Model positive energy, professionalism, and teamwork at all times
• Conduct performance check-ins, deliver feedback, and support ongoing development
• Foster an inclusive, supportive, and fun work culture

Operations & Execution

• Oversee daily store operations, ensuring smooth opening, midday, and closing routines
• Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards
• Lead and support accurate production planning to meet customer demand
• Ensure adherence to food safety, sanitation, and health department regulations
• Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance 

• Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings
• Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches
• Track key performance indicators (KPIs) and identify opportunities to improve sales and service

Staffing & Scheduling 

• Build effective weekly schedules that balance labor needs, team availability, and business demands
• Manage callouts and shift coverage to maintain smooth operations
• Monitor labor costs and adjust when necessary while maintaining service levels

Inventory & Equipment 

• Oversee inventory management, including ordering, receiving, stock rotation, and waste control
• Keep all equipment operational, performing routine checks and submitting timely maintenance requests

Communication & Compliance 

• Communicate clearly and consistently with the Multi Unit Manager and team
• Uphold all Chip City policies, procedures, and brand standards
• Ensure compliance with cash handling, safety, and security protocols

Required Skills & Experience 

• 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
• Strong leadership skills, motivates, coaches, and leads by example 
• Excellent communication skills, clear, friendly, confident, and solution oriented
• Experience in a fast-paced, high-volume environment
• Strong understanding of food safety and sanitation practices
• Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
• Comfortable using POS systems, scheduling tools, and basic reporting
• Passion for creating memorable, customer focused experiences 
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements:

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays

Benefits + Perks:

• Medical, Dental, and Vision insurance plans 
• Up to 10 days of Paid Time Off (PTO) 
• 401(k) Retirement Plan
• Free shift cookie and beverage
• 50% Off employee discount
• Commuter benefits with pre-tax savings 

Pay Range: $23.00 - $25.00 per hour