Engineering Manager, AI & App Experience at Chime in New York, NY

About the role

Chime is looking for an Engineering Manager to lead one of the teams building Jade, our AI-powered financial assistant, within the AI & App Experience (AAX) organization. AAX is building the next generation of the Chime member experience, and Jade sits at the center of it: helping millions of members manage their spending, stay on top of subscriptions, and reach their financial goals through conversation that's natural, reliable, and trustworthy.

You'll lead and grow a team of engineers who design, build, and ship member-facing AI capabilities, while staying close enough to the technology to guide hard architectural and product decisions. This is an AI-first team, and we're looking for a leader who builds with AI themselves and knows how to foster that practice across a team: setting the bar for how LLM-powered features get shipped safely at scale, and shaping how the team works at the frontier of what AI tooling makes possible.

The base salary offered for this role and level of experience will begin at $199,000.00 and up to $275,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Build, lead, and hire a high-caliber team of software engineers building Jade, while staying hands-on enough to guide technical direction
• Ensure technical decisions support our bar for quality, reliability, and safety, and map to team, organization, and company-level priorities
• Set team objectives in alignment with business goals, establish a sense of urgency and direction, and set clear expectations with the team and individuals
• Foster an AI-native engineering culture: champion AI-assisted development, set the quality gates that keep AI-generated output production-ready, and help the team turn one-off AI workflows into systems the whole team reuses
• Guide the team in shipping LLM-powered capabilities, from agent experiences and evals to the guardrails and observability that keep Jade reliable at the scale of millions of members
• Work closely with Product, Design, Data Science, and Risk to launch precise, member-first solutions
• Coach and grow engineers around project execution, skill development, and career progression
• Encourage innovation and foster an environment of continuous improvement, where the team takes smart risks
• Ensure the team maintains strong on-call, monitoring, and incident-response practices for the systems it owns
• Contribute to overall engineering initiatives as a member of Chime's engineering leadership community

To thrive in this role, you have

• Experience as a software engineer, with depth in relevant tech (e.g., Python, Ruby, React Native, distributed systems, AWS services, and service-oriented architectures) and a deep empathy toward engineering happiness
• 2+ years of people management experience, including coaching engineers on project execution, skill development, and career progression
• AI-native fluency: you build with LLMs and AI tooling yourself, and you actively foster that practice across your team rather than treating it as someone else's job
• Familiarity with the challenges of shipping LLM-powered products (agents, evals, prompt strategies, or guardrails), or a strong drive to come up to speed quickly
• Experience ensuring technical decisions support quality, performance, scalability, reliability, and security
• Interest in pushing the technology, people, and organization envelope to find new ways to deliver for our members
• A fascination with how to make teams and people thrive, and the ability to motivate a team through delivery on aggressive schedules and goals
• Enjoyment in learning and diving into the deepest levels of how things work

#LI-Onsite #LI-AA1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.