People Engagement Ambassador at Children's… · Voorhees

Job Type Full-time Description About Children’s Specialized ABA  Children’s Specialized ABA is designed to address the comprehensive needs of children diagnosed with Autism Spectrum Disorder (ASD). By leveraging the expertise of the Children’s Specialized Hospital Autism Center of Excellence, the program aims to expand access to innovative and compassionate care, empowering children diagnosed with autism to thrive. Children’s Specialized ABA offers home-based, community-based, and center-based ABA therapy.   At Children’s Specialized ABA, we envision a future where every child diagnosed with autism has access to innovative and compassionate care, empowering them to thrive and reach their full potential. Our vision is built on four core values:  • Inclusivity: We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.   • Innovation: We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.   • Connection: We actively engage with the health systems and broader community to coordinate services and care for people with Autism.   • Quality and Safety: We invest in research and training to provide cutting-edge, effective, safe, and personalized services tailored to the unique needs of those we serve.   Join Us as our People Engagement Ambassador The People Experience Ambassador supports employee engagement, retention, and workplace experience initiatives across assigned centers and in the community. This role focuses on building positive relationships with employees through proactive outreach, engagement support, feedback collection, and retention-focused communication. The People Experience Ambassador partners with leadership teams to identify engagement What You'll Do:  PEOPLE ENGAGEMENT & RETENTION SUPPORT • Monitor new-hire survey responses and conduct appropriate follow-up outreach to support positive people experiences. • Review Behavior Technician engagement data to identify trends and opportunities for proactive support. • Conduct outreach through calls, texts, and emails to BT employees demonstrating signs of disengagement to provide support, gather feedback, and strengthen connection to the organization. • Utilize structured questions to identify trends related to engagement, scheduling, supervision, and workplace satisfaction. • Conduct check-in calls with employees experiencing attendance challenges or increased cancellations, utilizing active listening and problem-solving techniques to provide support and encourage engagement.[KK1]  • Document outreach efforts, concerns, and follow-up actions in designated tracking systems. • Maintain organized records of outreach activity, retention efforts, and engagement feedback. • Escalate urgent employee concerns or high-risk retention matters to the Director of People Experience & Engagement or appropriate leadership. • Assist with preparing reports and summaries related to employee engagement and retention trends. • Support retention-focused outreach and engagement initiatives as assigned. Retention Insights & Exit Feedback • Conduct exit outreach calls with separating Behavior Technicians to gather feedback, understand reasons for separation, and identify potential retention opportunities when appropriate. • Accurately document and summarize exit feedback to support retention improvement efforts. • Partner with leadership teams as needed to support employee follow-up and retention initiatives. PEOPLE EXPERIENCE SUPPORT • Partner with BT/RBTs, Operations Managers, Clinical Directors, Care Coordinators and center leadership to support employee engagement and workplace experience initiatives. • Build positive relationships with employees to encourage communication, engagement, and understanding of CS ABA values. • Support center-level/community engagement efforts by identifying trends, gathering feedback, and assisting leadership with engagement action plans. • Support organizational goals, policies, and initiatives designed to improve employee experience and workplace culture. • Utilize strong communication and interpersonal skills to support positive employee interactions and workplace experiences. • Support workplace culture and employee engagement programs focused on fostering a positive work environment. • Maintain confidentiality when handling sensitive employee information. ADDITIONAL RESPONSIBILITIES • Perform additional job-related duties and projects as assigned. • Travel between EI centers regularly to support employee engagement and relationship-building efforts. What You'll Need • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Resources, Psychology, or related field preferred. • Minimum of 1 year of experience in a professional, administrative, customer service, or HR-related role. • Strong communication skills, with the ability to conduct phone outreach professionally and empathetically. • Comfortable conducting supportive and professional conversations with employees regarding attendance concerns, engagement challenges, and exit feedback. • Demonstrated ability to follow structured processes and complete high-volume outreach tasks consistently. • Strong organizational skills with attention to detail and accurate documentation of interactions and data. • Strong proficiency in Microsoft Office (Excel, Word) or similar systems; ability to track and manage data. • Ability to handle sensitive and confidential information with professionalism. • Self-motivated and able to work independently, task-driven role. • This role requires consistent local travel between centers to support employee engagement and workplace experience efforts Work Location & Hours:   This is a full-time opportunity on a hybrid work schedule that can be in any of our NJ EI Centers - Voorhees, Newark, Clifton, Clark, Princeton, Jackson. The core hours are 8.30am to 5.00pm. Why Work With Children’s Specialized ABA?  We’re an amazing ABA provider! We take a whole-child, whole-caregiver approach. Our integrated model combines ABA therapy with speech, occupational therapy, and behavioral health support. You’ll be part of a deeply collaborative, mission-driven team.  Here’s what you can expect:  • Up to 19 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure?  • Comprehensive benefits including FREE medical (for employee, buy-up for dependent/partner coverage), voluntary dental, vision, short-term disability, critical illness coverage, and more!?  • Free 50k life insurance policy. • Free Employee Assistance Program (EAP). • 401(k) retirement savings plan  • Company discount program – discounts of amusement parks, memberships, cruises, movie tickets, spas, sports ticks and more. Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $24.00-$26.00 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and experience equity. Children’s Specialized ABA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  Salary Description $24.00-$26.00 per hour