IT Operations Analyst at Chief in New York

Summary: Chief is a private network of powerful women executives aiming to maximize leadership impact. The IT Operations Analyst will serve as the main point of contact for IT Helpdesk queues, handle tier 1 requests, and support various IT projects while enhancing the organization's IT posture. Responsibilities: - Main point of contact for the IT Helpdesk queues (Internal and Clubhouse) - Handle all tier 1 requests - Communicate and triage elevated requests to the Sr. IT Infrastructure Manager - Ensure all tickets meet SLAs put in place by the organization - Maintain and enhance Chief’s Atlassian Service Desk instance - Manage AI triaging tools to automate helpdesk as much as possible - Create documentation to enhance the IT posture of the organization - Assist IT Infrastructure Manager with projects/enhancements across the organization - Support the clubhouses with IT requests as necessary - This includes but is not limited to: - Network support - AV Support - maintenance and event support - Clubhouse enhancements and upkeep - Security hardware support - Support and maintain Chief’s MDM instances for Apple and Windows devices - Assist with new hire provisioning of access and hardware - Assist with offboarding as needed - Manage and maintain our Okta and Google Workspace instances - Support SaaS administration - Support Sr. Manager of IT Infrastructure on all IT Projects Required Qualifications: - 1-3 years experience in an IT Helpdesk role - Ability to communicate cross-functionally across different departments - Willingness to research and push forward when met with roadblocks - Growth mindset to ask questions immediately when unsure of how to move forward - Strong hands-on technical skills with applications including Cisco Meraki or similar cloud base networking, Okta or another SSO Platforms, Google Workspace, Jamf/Kandji, MaaS 360/Microsoft Intune, Monday.com, Atlassian Service Desk, Slack, Notion, Zoom/Google Meet - Excellent communicator and collaborator; able to work effectively with both technical and non-technical audiences - A strong team mindset - Excellent communication and customer service skills - Experience supporting remote employees & locations across multiple time zones Required Skills: Cisco Meraki, Okta, Google Workspace, Atlassian Service Desk Important Skills: Jamf/Kandji, MaaS 360/Microsoft Intune, Monday.com, Slack, Zoom/Google Meet Nice-to-Have Skills: Customer service, communicator, Team mindset Benefits: Flexible vacation policy, 20 weeks of paid gender neutral parental leave, Full medical, dental, and vision packages, 401(k)