Member Service Representative I-Call Center at Chief… · Rochester…

Summary: Chief Financial Credit Union is seeking a friendly and service-driven Contact Center Representative I to join our team. This role is the first point of contact for our members, assisting with account questions, processing transactions, and helping members navigate Credit Union products and services through phone, chat, and online channels.

Responsibilities:
- Answer incoming member inquiries via phone, chat, and online channels
- Provide accurate information on accounts, products, and services
- Process transactions such as loan payments and account requests
- Troubleshoot and resolve member issues with a focus on first-contact resolution
- Maintain account security, accuracy, and confidentiality
- Identify opportunities to recommend relevant products and services
- Escalate complex issues appropriately while maintaining a positive member experience
- Collaborate with internal departments to support member needs

Required Qualifications:
- Strong customer service and communication skills
- Ability to multitask in a fast-paced call center environment
- Problem-solving mindset with attention to detail
- Comfortable using computers and navigating multiple systems
- Professional, reliable, and team-oriented attitude

Preferred Qualifications:
- Customer service, call center, or contact center experience
- Banking, credit union, or financial services experience
- Experience handling high call volume or member inquiries

Required Skills: Call Center Operations, Banking Products and Services, Transaction Processing, Account Security

Benefits: Medical (BCBSM PPO & HMO options) with employer contribution, Dental insurance with employer contribution, Vision coverage, 401(k) with employer match, Generous Paid Time Off, Paid Federal Holidays, Professional development opportunities, Supportive, team-oriented work environment