Sales Associate - White House Black Market at Chico's FAS,… · Palm…

Summary: Chico's FAS, Inc. operates retail brands including White House Black Market and is seeking a Sales Associate to support Management in delivering a customer- and product-focused sales culture. The role drives sales, provides personalized customer service, supports checkout and fulfillment activities, maintains merchandising and store standards, and contributes to an inclusive team environment.

Responsibilities:
- Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
- Maintains knowledge of current sales and promotions; maintains pricing and visual standards
- Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
- Participates in visual directives including monthly store sets and sales floor maintenance
- Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience
- Ensures prompt resolution of customer concerns
- Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices
- Reinforces buying decisions at the checkout and achieves add on goals including gift card sales
- Signs up clients for reward program
- Builds and maintains a solid customer following through clienteling and wardrobing
- Knows current product fit and style assortment offerings in store and on-line
- Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book
- Supports replenishment activities that keep the store full and abundant
- Assists with locate fulfillment
- Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed
- Assist with boutique cleanliness and organization
- Promotes an inclusive, collaborative approach to problem solving
- Seeks personal developmental opportunities and readily solicits feedback
- Other duties as assigned

Required Qualifications:
- High School diploma or equivalent
- For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older
- For all other states, must be 18 years of age or older
- Excellent communication skills
- Excellent customer service skills
- Able to learn or adapt to technology provided by the company
- Strong organizational skills and ability to multi-task in a fast-paced environment
- Able to communicate with customers, Associates, and Management
- Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required
- Constant Walking/Standing- 67-100% of 8-hour shift
- Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
- Frequent Climbing- 34%-66% of 8-hour shift

Preferred Qualifications:
- Retail or sales experience preferred

Required Skills: Retail Sales, Product Knowledge, Visual Merchandising, Loss Prevention, Point-of-Sale Operations, Clienteling, Customer Relationship Management