Customer Service Specialist, Fuels Road… at Chevron · Makati…

Customer Service Specialist, Fuels Road Transportation Support Team Location: Ayala, Makati City, Philippines Total Number of Openings 1 About Us Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape. Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines. In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines. From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology. Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc. There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI). CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines. CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards. CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices. About the Role We have an exciting opportunity for a Customer Service Specialist, Fuels Road Transportation Support Team. This role will be based in 6750 Building, Makati City, Philippines. Responsibilities for this position may include but are not limited to: Support 1800 call center Receive and handle customers inquires and complaints (via phone and email) Maintain a positive attitude and calmly respond to customers’ concerns and complaints Run daily reports and tank tests requests Set up new accounts Customer order placement Resolve problems by clarifying the customer’s complaint, works with the team to determine the cause of the problem and follows up to ensure resolution Strongly collaborates with dispatch team, transportation management specialist, business system analyst, and retail business consultants to ensure the best customer service experience About You We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged. Required Qualifications: Strong interpersonal skills: customer service and teamwork Personable and attentive Demonstrates a reliable work history Documentation skills Phone skills Listening and conflict resolution Ability to quickly learn new software, upgrades, and procedures Continuous Improvement mindset, challenges status quo and brings up ideas to resolve existing issues or improve existing processes Must have the ability to work a rotating schedule that includes weekends and holidays Ability to multi-task and work in a fast-paced, call center environment Attention to detail Preferred Experience: Experience in customer service field, call center, etc. Clerical or data entry experience Problem-solving attitude Fuels market knowledge Software knowledge: Visio, TMW, phone documentation applications Open to night shift work schedule Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance. Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace. Benefits: Competitive salary Allowances, medical and optical reimbursements Health care coverage for you and your eligible dependents Robust employee centered programs for health and wellness Time-off to promote healthy work-life balance or to care for your family Annual corporate incentive bonus when the company meets established goals Recognition & awards program Life insurance Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace. Connect with us: Facebook Instagram LinkedIn Twitter Chevron participates in E-Verify in certain locations as required by law.