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Lead Player Services Cashier at Cherokee… · Grove
Job Description
This is a supervisory position within the casino's Player Service. The Lead Player service Cashier provides direct guidance to cashiers, ensuring they follow all gaming regulations and security procedures. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment.
Responsibilities
Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions
Enroll guests in the One Star Rewards program and issue membership cards
Promote ongoing casino promotions and explain program benefits
Conduct basic player evaluations and outbound scripted calls
Verify and distribute jackpot payments and complete required documentation
Maintain accountability for ATMs, kiosks, and cage transactions
Reconcile daily transactions and ensure accuracy of funds exchanged
Handle guest requests and disputes professionally, escalating when needed
Maintain confidentiality of guest and casino information
Keep work area clean, organized, and compliant with safety standards
Qualifications
High School Diploma or GED required
Two years of cash handling or customer service experience preferred
Excellent written and verbal communication skills
Strong mathematical accuracy and attention to detail
Ability to learn and explain casino games, promotions, and amenities
Proficient in computer software relevant to the role
Ability to make sound decisions in guest service situations
Must have and maintain a valid driver’s license and liability insurance
Ability to obtain and maintain licensing from the appropriate gaming authority
Capable of lifting up to 50 lbs and working varied shifts, including weekends and holidays
Comfortable working in environments with crowd noise and second-hand smoke
About Company
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
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Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
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Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
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Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
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Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
Company
For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
Here's what awaits you:
Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.