Lead Player Services Cashier at Cherokee… · Catoosa

LEAD PLAYER SERVICES CASHIER Location: Catoosa, OK, United States Join the team at Hard Rock Hotel & Casino Tulsa as a Lead Player-Services Cashier and play a key role in creating an exciting, guest-focused gaming experience. In this leadership position, you'll oversee daily cash handling operations, mentor team members, and help guests maximize their rewards and entertainment experience. If you thrive in a high-energy environment, enjoy leading others, and have a passion for outstanding customer service, this is the opportunity for you. • Process guest transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot tickets, and promotional voucher redemptions. • Provide accurate, timely, and courteous service while handling high-volume cash and non-cash transactions. • Enroll guests in the rewards program and assist with membership card issuance and account maintenance. • Promote rewards program benefits, casino promotions, events, and special offers to guests. • Lead, mentor, and support Player Services Cashiers to ensure compliance with company policies and gaming regulations. • Verify and balance funds at the beginning and end of each shift. • Process jackpot payments, special payouts, and required documentation accurately. • Assist with currency transaction reporting and ensure compliance with regulatory requirements. • Research and resolve transaction variances through report review and auditing. • Maintain operational and promotional inventory levels. • Conduct entry-level player evaluations and outbound guest outreach calls. • Monitor and maintain accountability for ATMs and kiosks. • Address guest and team member concerns professionally and escalate issues when appropriate. • Safeguard company assets and reconcile daily transactions to maintain accurate balances. • Maintain confidentiality of guest and casino information. • Keep work areas clean, organized, and professional. • Perform additional duties as assigned. • High School Diploma, GED, or equivalent combination of education and experience. • Minimum one year of cash handling or customer service experience preferred. • Strong leadership skills with the ability to mentor, coach, and guide team members. • Excellent verbal and written communication skills. • Commitment to delivering exceptional guest service and creating memorable experiences. • Ability to perform basic mathematical calculations accurately. • Strong attention to detail and ability to handle large-volume cash transactions. • Ability to learn casino games, promotions, and property amenities. • Proficiency with computers and job-related software applications. • Ability to build and maintain positive working relationships. • Strong decision-making and problem-solving skills. • Ability to comply with tribal, federal, state, and local gaming regulations and company policies. • Valid driver's license and proof of liability insurance required. • Ability to obtain and maintain all required gaming licenses and certifications. • Ability to work flexible schedules, including evenings, weekends, and holidays. • Ability to lift up to 50 pounds and work in a casino environment with noise and second-hand smoke exposure. Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!  Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination.  This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division. Here's what awaits you:   • Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).   • Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.   • Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.   • And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.