Security Guard, Security and Parking Services -… at CHEO · Ottawa

Compensation Pay Range $27.51-$33.74 Job Description: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

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To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Security Guard provides assistance to patients, staff and visitors by responding to code calls, conducting investigations, security patrolling, providing coverage for the parking lot attendant and performing administrative duties.

MAIN RESPONSIBILITIES

• Assists patients, staff and visitors.
• Guards/protects patients, staff and visitors and physically restrains violent persons.
• Arms and disarms the Fire Control System.
• Escorts staff and visitors to the parking lots.
• Escort people to pathology/morgue.
• Verifies the physical security of CHEO property through patrols, door checks and responding to calls for service.
• Responds to code calls including: elevator occurrences, stat calls from the units and alarms in Physical Plant.
• Conducts initial investigations (e.g. thefts, motor vehicle collisions, suspicious persons / activities, animal control, CHEO policy incidents, safety/ security and fire risks).
• Enforcement of parking regulations and the Trespass to Property Act on CHEO property.
• Performs the duties of the parking attendant (as required).
• Monitor/maintain the video surveillance systems, access control system and responds to alarms.
• Write reports and enter incident details using approved software.
• Performs work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate / departmental policies and procedures related to Occupational Health and Safety.
• Performs work in accordance with the provisions of the Private Security and Investigative Services Act and regulations
• Performs other related duties as assigned by the Manager.

QUALIFICATIONS

• Diploma in Law and Security or Police Sciences (Essential)*
• Minimum two (2) years of related work experience. (Essential)
• A valid Ontario Security Guard License (Essential)
• Superior communication skills, oral and written (Essential)
• Strong interpersonal and organizational skills (Essential)
• Demonstrated conflict resolution skills (Essential)
• Non-violent crisis intervention certificate (Preferred)
• Fall prevention certification (Preferred)
• Vulnerable Sector Check (Essential)
• Bilingual (English/French) (Preferred)

*Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic/experience requirements.

*Please note you will be represented by the Ontario Public Service Employees Union (OPSEU) Local 4109. This position will be based out of Ottawa; location may be subject to change at any time at the discretion of the employer. All OPSEU members shall be granted an interview upon passing the pre-screening. Pre-screening might include testing.

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process.  This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

Please note you will be represented by the Ontario Public Service Employees Union – Local 4109 (OPSEUL4109).

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.