Creative Services Coordinator, Communications… at CHEO · Ottawa

Creative Services Coordinator, Communications Department- Temporary, Part-Time (0.6) (Until June 2027) Location: Ottawa, ON Compensation Pay Range: $36.03-$42.38 Job Description: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario. POSITION SUMMARY At CHEO, we are committed to making a difference in the lives of children, youth and families by providing exceptional care and services.  We are seeking a dynamic individual who is a strong coordinator of creative production that supports CHEO's commitment. Reporting to the Manager, Creative Services, the Creative Services Coordinator acts as a central point of contact between requestors and the creative team, coordinating requests, timelines, resources, and administrative processes. The Coordinator aides the translation of project requirements into clear briefs, tracks deliverables, manages logistics, and supports day-to-day operations to ensure creative projects are delivered on time, on brand, and within approved scope. MAIN RESPONSIBILITIES Act as a central point of contact for Creative Services requests, liaising with internal requestors to clarify scope, objectives, timelines, and required information. Coordinate intake, scheduling, prioritization, and tracking of Creative Services projects to support workflow and delivery of projects in a timely and consistent fashion. Ensure required information is collected upon intake and that expectations with requestors are clearly communicated and managed, including timelines, dependencies, reviews and required approvals, coordinating revisions as required. Assess each request to support compliance with brand, copyright requirements and CHEO policies, and support discussions regarding timelines, cost considerations, and available alternatives. Develop and maintain project schedules and tracking tools, monitor progress and follow up on outstanding actions with Creative Services team members. Support identification of project risks, issues, and dependencies, and escalate concerns to the Manager of Creative Services as appropriate. Coordinate project archiving and product delivery to requestors. Use project coordination tools and administrative systems to support planning, tracking, reporting, and workload visibility across Creative Services. Provide administrative, coordination, and reporting support to the Manager of Creative Services. Support logistics and administrative functions for Creative Services, including coordination of supplies, scheduling of project work, expense tracking, and other financial administrative duties. Ensure sensitive information related to Creative Services requests is handled appropriately, coordinating documentation and access requirements as needed. Perform other duties as required. QUALIFICATIONS Minimum of a three (3)-year diploma in the field of multimedia, creative production, communications, design, or a related field (Essential) Minimum of one (1) year of experience in a multimedia creative services environment, supporting project delivery, coordination, scheduling, or administrative workflows, rather than hands‑on production. (Essential) Minimum of three (3) years of experience in multimedia teams, with demonstrated understanding of creative production lifecycles, workflows, and requirements (Essential) Self-directed with the advanced ability to plan, organize and prioritize projects according to priority, and ability to ask questions and to identify difficulties in meeting deadlines (Essential) Proven customer service experience (Preferred) Experience working within a large organization (Preferred) Familiar with Asana (Preferred) Computer literacy with Microsoft 365 (Essential) Knowledge of the Adobe Creative Suite (Preferred) Project Management Certification (Preferred) Lean Yellow Belt certification (Preferred) Criminal Record Check (Level 1)  (Essential) Bilingualism (French/English)  (Preferred) Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic/experience requirements Timeline may be extended or shortened based on operational needs. Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process.  This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire. Should you require accommodation during any phase in the recruitment process, please contact Human Resources atTalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants. Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act. We thank all those who apply, however, only those to be interviewed will be contacted.