Care Facilitator, Kids Come First Care Clinic -… at CHEO · Ottawa

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Care Facilitator provides clinical and practice support to the staff assigned to the Kids Come First Care Clinic. This position will facilitate communication and flow between the clinic and the Emergency Department as well as the coordination of patient care.

JOB DESCRIPTION

• Co-ordination of patient care as the need arises, facilitating, in a timely manner, the efficient functioning of the clinic with attention to assessing and directing care and flow of patients.

• Works closely with other departments (i.e. Emergency Department, Diagnostic Imagine, etc.) towards the smooth operations of the clinic –

• Troubleshooting and creative problem-solving to continue high quality and efficient care with increasing patient volumes.

• Provide ongoing clinical /technical practice, support and education to nurses and clerks.

• Facilitate staff mobilization.

• Pick up assignment in the event of surge or staffing shortages.

• Responsible for policy dissemination and teaching/sign-off of medical directives as part of orientation

• Fosters the provision of family-centered care by supporting and assisting nursing staff with patient care as deemed necessary and facilitating the advancement of evidence-based practices.

• Act as a resource person for clinic staff, supporting and promoting efforts leading to the accomplishment of goals and individual/clinic objectives.

• Assists staff members in carrying out the nursing process as appropriate.

• Works cooperatively with the Clinical Manager and l on-site leadership team to maintain continuity of patient care.

• Provides leadership in quality practice.

• Monitors and ensures that clinic standards of care are maintained through direct observation of care, revision of charting and evaluation of equipment.

• Facilitates and initiates Quality Improvement activities and participates in unit quality management program.

• Additional duties as requested by KCF Management/Leadership

QUALIFICATIONS

*Please note you will be represented by the Ontario Nurses Association, (ONA).

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.