SaaS Implementation & Demo Executive at Chennaijobs · Chennai

We are looking for a SaaS Implementation & Demo Executive to join our team. The role involves product demonstrations, customer onboarding, SaaS account configuration, training, and first-level customer support.

This is a non-coding role. The ideal candidate should be comfortable learning software, understanding business processes, configuring applications, and explaining technology in simple terms.

Experience: 1–3 years

Key Responsibilities

Product Demonstrations

• Conduct online product demos for prospective customers.
• Understand customer requirements and demonstrate relevant product features.
• Explain complete business workflows rather than individual features.
• Demonstrate journeys such as Lead → Form → CRM → WhatsApp → Workflow → Calendar → Follow-up.

Client Implementation

• Configure customer accounts based on business requirements.
• Set up websites/landing pages, forms, custom fields, CRM pipelines, WhatsApp/WABA, workflows, calendars, and related features.
• Configure AI and finance-related features where applicable.
• Test customer journeys and document configurations.

Customer Onboarding & Training

• Conduct customer onboarding and training sessions.
• Guide customers on CRM, contacts, opportunities, pipelines, WhatsApp conversations, appointments, forms, and workflows.
• Help customers become confident using the platform independently.

First-Level Support

• Handle basic customer queries related to account setup, forms, CRM, WhatsApp, workflows, calendars, and automation.
• Perform basic troubleshooting and testing.
• Escalate complex technical issues through the appropriate support process.

Skills & Qualifications

• 1–3 years of experience in SaaS, customer onboarding, implementation, inside sales, customer success, or a similar role.
• Good communication and presentation skills.
• Comfortable conducting online product demonstrations.
• Ability to understand business processes and translate them into software workflows.
• Willingness to learn new SaaS tools and platforms.
• Good problem-solving and customer-handling skills.
• Basic understanding of CRM, automation, WhatsApp Business, or similar SaaS products is an advantage.
• No programming or software development experience is required.

What You'll Learn

You will gain hands-on experience across CRM, Forms, Websites, Workflows, WhatsApp/WABA, Calendar, AI tools, Finance, Shop, and Community features within a SaaS environment.

If you enjoy working with customers, learning technology, conducting demos, and solving business-process challenges, this role could be a good fit.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person