Loan Operations Associate at Chemung Canal Trust Company in Elmira, NY

LOAN OPERATIONS ASSOCIATE Regular Full-Time · Location: Main Office, Elmira, NY, US Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn’t just something we do—it’s who we are. It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you.  Together, we build something amazing—and we support you with benefits such as: • Profit Sharing/401K Plan • Health, Dental & Vision Insurance  • Tuition Reimbursement • Paid time off • Employee Assistance Program …and more! Job Title: Loan Operations Associate Here's how you'll make an impact. Performs a variety of duties in support of the retail lending function in order to ensure compliance with lending regulations, accuracy and timely processing of lending transactions, and prompt and professional service to internal and external clients. • Assembles and verifies accuracy of loan documentation. Maintains knowledge of all loan documentation requirements. Confirms accuracy and completeness of work of other loan servicing personnel. Updates and maintains loan information on computer systems.   • Ensures that loan files contain proper documentation, including documents with proper signatures, dates and other relevant data. Contacts lending personnel to obtain missing information.  • Maintains new and paid consumer loan files. Uses computer systems for data input and other activities. • Prepares and reviews various loan documents and communications to clients, including notices, reminders, statements, payoffs, and other correspondence.  • Performs more complex loan to general ledger account reconcilements on a daily basis in accordance with policies and procedures. • Performs the boarding of loans with more complexity and structure. Specifically, attorney prepared documents for the Commercial Lending Division. • Reviews as assigned, daily reports for accuracy and exceptions and makes necessary corrections. Researches errors, resolves problems, responds to inquiries, and makes appropriate adjustments in accordance with policy and procedure. • Prepares, as assigned and maintains knowledge of applicable regulations. Reviews and recommends changes to fulfill regulatory requirements. Prepares and submits reports to regulators. • Performs as assigned, escrow analysis and disbursement of payment from all escrow accounts. • Maintains as assigned, all investors accounts including balancing, loan setup and reporting. • Prepares as assigned and sends payments to vendors on a monthly basis and balances such accounts. • Maintains as assigned, all participant loan accounts including loan setup, the remittance of payments and notification letters to participating banks. • Prepares monthly CRA and HMDA reports for review by the Compliance Department and submits the annual report to the appropriate federal agency. • Answers telephone and assists clients with routine inquiries regarding payoffs and general loan processing. • Provides backup to and/or primary support for other loan operations servicers as assigned. • Conforms to General Performance Expectations as identified for all employees Work Experience, Qualification, and Education Requirements • High School Diploma • Two or more years experience and/or formal training in related position preferred • Knowledge of lending policies/regulations preferred • Demonstrated proficiency in Microsoft Word, Excel and Premier • Good written and oral communications skills Salary Range $17 to $26.50 Hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained.  Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled