CRISIS WORKER 1A at Chautauqua Opportunities in Dunkirk, NY

Apply Description Position Data: Grade: 7 Status: Non-Exempt Reports to: Intensive Services Coordinator Basic Function or Position Summary: Provide Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. Salary $19.66/hourly Security Clearance: Level 1 V,A,C,R Requirements Position Responsibilities and Specific Duties: • Assist in the provision of crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons presenting for Mobile Crisis Services. • Assist in the facilitation of stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety. • Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family. • Maintain on-call availability by work issued cell phone during scheduled shifts. • Data reporting and analysis as a function of service quality improvement. • Maintain confidentiality and comply with the code of ethics. • Promote the Agency mission. • Maintains consistent professional customer service. • Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency. • Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required. • Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager. • Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism. • Promote positive internal and external relationships. • Other duties as assigned by supervisor. • Write 9.58 / 9.45 pick up orders as necessary Key Working Relationships: A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, and other COI staff B. External: Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals. Supervisory Scope: This job has no supervisory responsibilities. Organizational Responsibilities: • Adhere to all policies, procedures, and protocols. • Gathers appropriate documentation and tracks outcomes. • Maintain customer files inputted into CAPTAIN • Complete required progress reports on time. • Participates in organizational committee structures as appropriate. • Participates in organizational and divisional management systems. Knowledge, Skills Required: • Bachelor's Degree + 2 years experience in Crisis Intervention or Master’s Degree or higher in Human Services, Mental Health / Behavioral Health, or Drug and Alcohol / Chemical Dependency • Experience in Crisis Intervention with the Mentally Ill population required. • Completed training and certified to write 9.58 or 9.45 pick-up orders. • Possess a working knowledge of community services and agencies • Has knowledge and skills necessary to modify interventions and care according to the customer’s age. • Excellent oral; written communications skills • Ability to work as part of a team required. • Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment. • Bilingual (Spanish) preferred. Special Requirements: • Must be able to always provide consistent even tempered customer service • Must be able to work evenings, nights, weekends and holidays. • Valid Driver’s License and reliable transportation • Ability to lift up to 50 pounds with or without reasonable accommodation. • Completes all OMH requirements. • Must maintain a working telephone • Works compassionately with a diverse population • Experience navigating community programs