Software Quality Assurance Intern at ChatGenie.PH… · Pasig

Software QA Intern

Gen AI Track Hybrid 60-Day Talent Scout Program

ChatGenie | GoRated Innovation Labs Inc. | Philippines

ABOUT CHATGENIE

ChatGenie is an Enterprise AI Platform building Agentic AI Systems for enterprises. We deploy autonomous AI agents that think, decide, and act independently to solve complex business operations. Currently focused on customer support — where we've achieved 77% cost reduction and 98% accuracy across thousands of daily interactions — with plans to expand agentic automation across entire enterprise operations.

Our battle-tested 2-agent architecture (Guard Agent + Orchestrator Agent) classifies tickets by risk, routes low-complexity cases to instant resolution, and escalates high-stakes interactions to human specialists. The system connects to any CRM, ticketing platform, or database via MCP — no custom API work required.

Production-proven results:

• 77% OPEX reduction — support team reduced from 39 agents to 9 specialists
• 98% classification accuracy and 85% auto-resolution rate maintained throughout deployment
• 10,000+ daily support tickets handled autonomously at enterprise scale
• ISO 27001 Certified, GDPR Ready, and Philippine Data Privacy Act compliant

Recognized as a Forbes Asia 100 to Watch company (2021) and a Techstars powered by eBay graduate.

WHAT THIS INTERNSHIP ACTUALLY IS

This is not a typical internship. We run this program specifically to identify the next generation of entry-level QA Engineers for our core tech team. If you perform well, there is a real and direct path to joining ChatGenie full-time as a Software QA Engineer.

Quality is not an afterthought at ChatGenie — it is embedded in how we ship. Our platform handles thousands of enterprise customer interactions daily, which means a missed bug or a flawed test suite has real consequences. We are looking for people who are meticulous, think adversarially about software, and genuinely care about what gets shipped.

A note on intellectual honesty:

We take authenticity seriously throughout our hiring process. Submissions that rely on AI-generated content without genuine understanding will be identified and disqualified. We are not looking for people who can copy and paste — we are looking for people who can think critically, break things on purpose, and grow.

WHAT YOU'LL WORK ON

• Write, maintain, and execute manual and automated test cases for backend APIs and frontend features
• Test and validate our 2-agent AI system (Guard Agent and Orchestrator Agent) for accuracy, edge cases, and failure modes
• Design and run regression, integration, and end-to-end test suites across our Ruby on Rails backend and Vue.js frontend
• Validate MCP integrations and API contracts between ChatGenie and client systems (CRMs, ticketing platforms, databases)
• Document bugs clearly with reproduction steps, expected vs. actual behavior, and severity assessments
• Collaborate with developers to understand feature requirements and define acceptance criteria before development begins
• Contribute to improving our CI/CD pipeline quality gates using Bitbucket Pipelines
• Submit daily progress journals and weekly QA status reports

WHAT WE'RE LOOKING FOR

• Education: Fresh graduate or graduating student in Computer Science, Information Technology, or related fields.
• Interest in AI automation for testing and productivity improvements.
• Basic understanding of software testing concepts: test cases, test plans, bug reporting, regression testing
• Familiarity with RESTful APIs — ability to test endpoints using tools like Postman or cURL
• Experience or exposure to Git, GitHub, or GitLab for version control
• Analytical mindset with strong attention to detail and the ability to think like an adversarial user
• Ability to read and understand code — you don't need to build features, but you need to know what the code is supposed to do
• Familiarity with Ruby on Rails, Vue.js, or GraphQL is a strong plus
• Basic understanding of databases (PostgreSQL or similar) for data validation testing is a plus
• Good written and verbal communication skills in English — clear bug reports matter

60-DAY PROGRAM STRUCTURE

Phase 1 — Self-Learning & Assessment (2 Weeks)

• Week 1: Ruby on Rails fundamentals + QA tooling setup (Postman, Git, test case writing) → Assessment: Write a comprehensive test plan and bug report for a sample CRUD web app
• Week 2: GraphQL + Vue.js testing fundamentals → Assessment: Write and execute test cases for a GraphQL-based web app, document all findings

Phase 2 — Immersion (2 Weeks)

• Embedded with the development team — testing real production features on ChatGenie's platform before they ship
• Own the QA cycle for assigned features: requirements review, test case design, execution, and sign-off
• Daily collaboration with senior developers through code reviews, bug triage, and sprint ceremonies

Phase 3 — Generative AI Track (4 Weeks)

• Test AI-driven features including LLM API integrations, agent response accuracy, and edge case handling
• Final assessment: Design and execute a full QA test suite for a generative AI-powered feature end-to-end

WHAT WE EXPECT FROM YOU

• Daily progress journals submitted consistently
• Independent learning through provided modules — guidance is available, but initiative is required
• Passing the 1st Assessment (end of Week 1) and 2nd Assessment (end of Week 2) to advance through the program
• Honest, original work at every stage — your submissions reflect your real capability
• A working laptop/desktop with a stable internet connection (remote setup)
• Openness to transitioning into a full-time entry-level Software QA Engineer role after the program

OUR TECH STACK

You will be testing against and working within the following environment:

• Backend: Ruby on Rails, GraphQL, PostgreSQL, DocumentDB, ElastiCache
• Frontend: Vue.js
• Infrastructure: AWS (EKS, RDS, CloudWatch, S3), Cloudflare
• AI / LLM Layer: GPT-5.2, Amazon Bedrock (Cohere Embed v4 Multilingual)
• Integration Protocol: MCP (Model Context Protocol) for external system connectivity
• CI/CD: Bitbucket Pipelines, ArgoCD
• Version Control: Bitbucket / Git

You are not expected to know all of these on day one. You are expected to learn them fast.

We receive dozens of applications every batch. Only a handful pass. If you are serious about becoming a software quality engineer — not just for the internship certificate, but because you take pride in what gets shipped — we want to hear from you.

Pay: From Php5,000.00 per month

Benefits:

• Paid training

Work Location: Hybrid remote in Pasig