Quality Control Specialist IV at Chase · 131 S…

Summary: Chase is one of the oldest financial institutions, offering innovative financial solutions. As a Credit Proposal Quality Control Representative in Wholesale Lending Services, you will perform quality reviews of credit proposals and related facility set-ups to ensure accuracy and compliance, while partnering with various stakeholders to enhance operational controls and improve client outcomes. Responsibilities: - Perform quality reviews across key credit processes, primarily focused on credit proposals - Analyze facility set-ups in the credit risk system to confirm alignment with supporting documentation - Identify, document, and report inconsistencies and exceptions, ensuring they are addressed accurately and on time - Manage and monitor production queues, exception reporting, and key performance indicators - Help ensure controls are documented, maintained, and updated to reduce operating risk - Partner with operations, credit, control, and technology stakeholders to resolve issues and improve outcomes - Engage technology partners to support database functionality and stability improvements - Prepare ad hoc reporting for control partners and audit requests, as needed - Research and analyze data to support projects and process improvements - Support implementation activities for new initiatives and platform/process changes - Participate in working groups and team initiatives focused on improving the overall quality environment Required Qualifications: - Bachelor's degree - Minimum of 1 year of experience in financial services operations, audit, accounting control, regulatory, or compliance functions - Knowledge of lending and loan processing/support operations, including relevant regulatory practices - Ability to review, interpret, and apply credit approval requirements and policy expectations in daily work - Demonstrated decision-making skills and sound judgment - Strong attention to detail with a consistent focus on accuracy and quality - Strong analytical skills, including the ability to research and reconcile information across sources - Strong written and verbal communication skills - Ability to organize and prioritize work, managing multiple tasks and deadlines effectively - Ability to work effectively in a team environment, sharing information with colleagues and management - Working proficiency in Microsoft Word and Excel Preferred Qualifications: - Experience with credit products such as revolving lines of credit, term loans, commercial cards, and letters of credit - Experience reading and interpreting loan and/or compliance documentation - Familiarity with iCRD and related lending/credit tools (for example: Party Central, I‑Vault, DealWorks, CRRT) - Experience creating or maintaining exception reporting and operational metrics/KPIs - Experience supporting control testing, audit readiness, or operational risk initiatives - Intermediate proficiency with Microsoft Access - Experience partnering with technology teams to drive process and system improvements Required Skills: Financial services operations, Audit, Accounting control, Regulatory compliance, Lending operations, Loan processing, Credit approval requirements, Credit risk systems, Microsoft Word, Microsoft Excel, Analytical skills, Decision making Benefits: Comprehensive health care coverage, On-site health and wellness centers, A retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching