Loan Origination Associate — Transformation &… at Chase · Metro…

Loan Origination Associate — Transformation & Automation

Location: Metro Manila, National Capital Region, Philippines

Elevate your career with JPMorganChase, a top financial firm, valuing innovation, creativity, and excellence.

As a Loan Origination Associate — Transformation & Automation within Manila operations, you will partner with Loan Origination stakeholders across Loan Documentation, Credit Coordination, and Loan Setup & Funding to identify automation opportunities and translate operational needs into clear requirements and user stories.

Job responsibilities:

• Partner with Loan Origination stakeholders across Loan Documentation, Credit Coordination, and Loan Setup & Funding to identify automation opportunities and translate operational needs into clear requirements and user stories.
• Map current-state and target-state workflows (handoffs, exceptions, approvals, data dependencies, and controls) to reduce manual touchpoints and improve end-to-end throughput.
• Deliver automation initiatives end-to-end as an individual contributor, including discovery, requirements, solution design, build/configuration, testing/UAT support, deployment, hypercare, and ongoing enhancements—while adhering to firm standards, governance, and controls.
• Create, develop, and enhance business solutions using firm-approved low-code, automation, analytics, and AI-enabled tools (e.g., LLM Suite, Alteryx, UiPath, Power Automate, Tableau, or similar platforms) to streamline processes, automate tasks, orchestrate workflows, improve data quality, and deliver operational reporting, dashboarding, and KPI insights.
• Automate and digitize origination activities such as booking/setup readiness checks, funding readiness tracking, document/package status visibility, credit approval/conditions coordination, exception follow-ups, and standardized reporting.
• Embed controls-by-design by implementing validations, approvals, exception management, audit evidence capture, and monitoring to strengthen operational risk management and improve first-time-right performance.
• Collaborate with Technology and control partners to align on access, data connectivity, infrastructure, release/change practices, and production support expectations.
• Define, track, and communicate OKRs/KPIs and realized benefits (e.g., capacity creation, cycle time reduction, reduced rework/exceptions, improved data quality, fewer control breaks, improved on-time funding).
• Create and maintain documentation and reusable assets (process maps, requirements, SOPs, test scripts, runbooks, training materials) to support adoption, resiliency, and knowledge transfer within Manila operations.

Required qualifications, capabilities, and skills:

• 3+ years of experience in loan operations, loan origination/closing, credit coordination, loan documentation, loan setup/booking, funding support, and/or operations automation/business analysis within financial services.
• Demonstrated ability to analyze complex operational processes and data, identify root causes, and develop practical recommendations with a clear risk/control lens.
• Working knowledge of automation delivery practices (requirements, design, testing, deployment, change discipline) and basic software development principles.
• Hands-on experience using one or more firm-approved low-code / automation / analytics tools (e.g., Alteryx, UiPath, Power Automate, Tableau, and other applicable platforms).
• Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Word) to produce analysis, reporting, and stakeholder-ready materials.
• Strong communication and collaboration skills across operations, technology, and global stakeholders.

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree or higher (or equivalent experience).
• Strong understanding of end-to-end commercial lending origination and common drivers of exceptions (documentation quality, condition tracking, booking accuracy, funding readiness).
• Experience with process improvement methods (Lean fundamentals), controls-by-design, and operational risk mindset.

• Experience producing delivery artifacts (user stories, process maps, solution design notes, test scripts, deployment/checklist runbooks, and post-release monitoring).