Senior Account Sales Representative at Charter… · Fayettevi…

JOB SUMMARY

Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

 

Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio

 

Solicits residential customers through door-to door solicitation, lobby events and by building/maintaining strong relationships with property management

 

Generates incremental revenue from existing customers by adding new/additional services

 

Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved

 

Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions

 

Attends and actively contributes to sales meetings and training programs

 

Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting

 

Collect and account for funds and provide receipts according to Company policies and guidelines

Required Skills/Abilities and Knowledge

Knowledge of cold call sales skills, persuasion, and clear communication skills

Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

Ability to work outside for extended periods in any season and/or during inclement weather

Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Valid driver's license with a satisfactory driving record within Company required standards

 

Required Education

High School Diploma or equivalent work experience

 

 

Required Related Work Experience and Number of Years

Experience in sales or customer service - 1+

 

 

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Knowledge of communications technologies and services, with an emphasis on data networking fundamentals

Knowledge of cable or telecommunications services

Experience with consumer education of products and services

Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.

 

 

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

 

WORKING CONDITIONS

Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather

Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)

Exposure to moderate noise levels

Must be able to work evenings and weekends

Variable hours: may include weekends, holidays, and split days off